BBB Accredited Business since
Phone: (602) 631-3200 Fax: (602) 631-3435 View Additional Phone Numbers Corporate Center 5811 W. Talavi Blvd., Glendale, AZ 85306 View Additional Web Addresses
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Credit Union West is an award-winning financial cooperative in Arizona with a mission to enhance quality of life for consumers and small businesses throughout Maricopa and Yavapai counties. Credit Union West is a member-owned, full-service financial organization committed to providing financial services and cost savings by helping our members achieve their financial success. With over $500 million in assets, we offer an innovative, relevant and integrated financial product range to meet the needs of over 50,000 members. For more information about Credit Union West, please visit our website, www.cuwest.org.
At Credit Union we enhance quality of life by helping our members, employees and community achieve their goals by establishing long-term, high-trust relationships through sound ethical advice and superior service.
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A BBB Accredited Business since
BBB has determined that Credit Union West meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Credit Union West include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Robert MacGregor, President/CEO Ms. Karen Rock, Executive Vice President
Credit Unions Investment Advisory Service Loans Loans - Small Business Consumer Finance & Loan Companies Real Estate Loans Credit Services Financial Services Business Services - General Mortgage Lender Credit Cards & Plans
Products & Services
Credit Union West offers the following product(s): Mobile Banking, Online Bill Pay, Pre-Owned Auto Auction, Shared Branching , Small Business Banking, Youth Savings Account
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 6:00 PM|
|S||:||9:00 AM - 1:00 PM|
Alternate Business NamesLuke Federal Credit Union
Industry TipsAdvance Fee Loans Reverse Mortgage: What to Know
Arrowhead Branch 20155 N. 67th Avenue
Glendale, AZ 85308 (602) 631-3200 Directions
Avondale Branch 503 W. Van Buren Street
Avondale, AZ 85323 Directions
Cactus Branch 6777 W. Cactus Road
Peoria, AZ 85345 Directions
Corporate Center 5811 W. Talavi Blvd.
Glendale, AZ 85306 Directions
Cottonwood Branch 1672 E. Cottonwood St, Ste C
Cottonwood, AZ 86326 Directions
Heritage Branch 2402 W. Grant St.
Phoenix, AZ 85009 Directions
Luke AFB Branch 13708 W. Glendale Avenue
Glendale, AZ 85307 Directions
North Mountain Branch 350 E Dunlap
Phoenix, AZ 85020 Directions
Prescott Branch 528 W Gurley St.
Prescott, AZ 86301 Directions
Prescott Valley Branch 8640 E. Highway 69
Prescott Valley, AZ 86314 Directions
Sun City West Branch 19436 N R.H. Johnson Blvd
Sun City, AZ 85375 Directions
Surprise Branch 16765 N. Litchfield Road
Surprise, AZ 85374 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 621-0287(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Monthly incentive is to complete 10 debit card purchases to receive a higher rate on interest on our checking accounts. I complete the required purchases of 10, but one did not clear until April 1st. I was deny the higher interest. The purchases were made on 03/30, and 03/31. Its not my fault that they didn't clear the credit union.
Desired Settlement: Monthly interest to my account!
From: ***** *****
To Whom It May Concern:
Credit Union West is in receipt of your communication referencing the ID number above.
The issue was the denial of a higher interest rate on his monthly statement, based upon certain criteria being met. According to his complaint, the customer felt it was the fault of the credit union and not of his lack of meeting the requirements. I have spoken with the customer and explained what happened that resulted in his not receiving the higher interest rate, due to his not meeting all the criteria. At the same time, although this was not a Credit Union West error, in the effort to provide our members with the highest level of member service, I re-calculated the interest to what it would have been, had he met the criteria. This new interest amount was $4.60. We had paid the customer.45 cents for his March balance, thus, the difference in what he was paid and what he felt he should have been paid, was $4.15, which I credited to the customers account.
At the close of our conversation, the customer communicated that he was satisfied with the resolve to his situation.
Please notate your records to the satisfactory resolve of this issue.
If you have further questions, or need additional information, please do not hesitate to contact me, either by telephone or e mail, as listed below.
VP/Chief of Branch Operations
Credit Union West
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<st1:st1:place w:st="on"><st1:st1:city w:st="on">********, <st1:st1:state w:st="on">AZ <st1:st1:postalcode w:st="on">**********
"Credit Union West...So Much More Than Money"
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BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/16/2012||Billing/Collection Issues | Complaint Details Unavailable|