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In Central, Northern and Western Arizona
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Description

This company provides financial services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.



Additional Locations

  • 1805 W Chandler Blvd

    Chandler, AZ 85224

  • 1948 S Woodlands Village Blvd

    Flagstaff, AZ 86001

  • 2020 N Central Ave Ste 100

    Phoenix, AZ 85004 (602) 264-6421 (866) 264-6421

  • 2521 N West St

    Flagstaff, AZ 86004

  • 3350 S Price Rd

    Tempe, AZ 85282

  • 4451 S White Mountain Rd Ste D

    Show Low, AZ 85901

  • 5552 W Glendale Ave

    Glendale, AZ 85301

  • 6901 W Bell Rd

    Glendale, AZ 85308

  • 1
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  • Billing or Collection
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Additional Phone Numbers

  • (602) 264-6421(Phone)
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BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.


Complaint Detail(s)

7/7/2014 Problems with Product/Service
10/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am so angry I cannot begin to tell you. ******* ******* Credit Union, offers a skip a loan payment once a year. I paid the 25.00 processing fee and they approved it. ***** Bank called me and told me my bank account was overdrawn by $119.00. They processed the loan payment on my car for 289.00 anyway. I called them, they told me to stop payment on it, which I did (30.00) later. They credited the money back into my acct the next day, now they are sending me collection notices for the same payment. They say I was credited twice by them, which is an absolute and total lie. They must employ third graders to do finance there. Any idiot would see that I would have a credit balance surplus of 289.00 had that been the case. There was no credit by my bank only the original amount these scheisters credited. I hate these people and wish I had never refinanced with them. I would rather pay a higher finance rate than to deal with these yahoo's!!!!!!!!!!!!! I am going to a locale branch tomorrow and am going to raise holy hell!!! I will go to Channel 13 News, Facebook and plan to post on my companies website what incompetents they truly are. Duh where were these people edumicated, not in any school, I went to, an yes the misspelling was intended because they are so incompetent!!!!!!

Desired Settlement: Fix it, get their sorry asses educated, refund the 25.00 processing fee, the stop payment fee of 30.00, and give me another skip payment. I feel this is the least they could do for all the time and energy it has taken to try and deal with this situation.

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/3/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 10/21/2012 Sunday, the Atm at the woodlands location was broken so I couldn't withdraw the cash I needed to take my family out. In addition, during my attempt, my card's status was changed, so the other three atms, two of Arizona federal, and one of wells Fargo refused to let me withdraw, giving error messages.very frustrated, accu ruined my Sunday.

Desired Settlement: Compensation

Business Response:

Good Afternoon,

In response to **** ***'s complaint, I offer the following explanation.

On 10/21/12 AZ Central experienced some hardware issues and went into offline limits.  Mr. ***'s attempted to withdraw money 6-7 times, ranging from $200.00 - $500.00, which were all above the dollar threshold the credit union established for ATM Withdrawals during offline situations of $150.00.

Six minutes after his last ATM withdrawal attempt, Mr. *** successfully performed two transactions at *******, for $208.69 and $205.59, which, based on how close in time they are together and the dollar amounts, may have included cash back.

While I understand the frustration Mr. *** experienced, we do our best to ensure our members access to their funds during these situations, however his requests exceeded that limit.   Unfortunately, we are not able to provide any compensation to Mr. *** for his inconvenience.

If you require any additional information, please contact me.

Thank you,

***** ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/11/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: To whom this may concern,On 3-27-12 at approximately 16:35 HRS i entered ******* ******* credit located at **** ********* ************* in central Phoenix Arizona.My intentions were to open up an account. I simply asked for a business card and I was told by the Assistant Branch Manager to leave the premises immediately or else he would call the police.It qualifies as a threat. This threat was without reason.I wish to file file a lawsuit against this organization regarding this matter.The name of the Assistant Branch Manager is **** ********.

Desired Settlement: I wish to file a lawsuit in retaliation for my consumer rights being violated.It is a credit unionfor the general public.I feel deprived from doing business with this institution at this location.This financial institution is within walking distance from my house.Feel free to contact me regarding this matter as soon as possible.I would really appreciate it.

Business Response:

Mr. ****** was in our branch last week making inappropriate inquiries about our business processes.  He became agitated, rude and extremely loud.

Our Assistant Branch Manager, **** ********, attempted to diffuse the situation but Mr. ****** refused to modify his behavior and was asked to leave.  He did not immediately leave the premises, so was told law enforcement would be called if he did not leave, which he did.

Mr. ****** did not state he was inquiring about joining the credit union at any time during his visit to our branch.

Based upon his behavior, we will not extend memebrship to him.

Thank you.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/6/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Charging me fees when I have money in my account

Desired Settlement: Stop charging me fees when there is money in my account

Business Response:

I have reviewed Mr. ****** account history, and offer the following explanation.

Overdraft Privilege Fees are assessed when a transaction is presented against the available account balance, not the ledger balance of the account, which is why Mr. ****** has the misperception we are charging him fees when there is money in the account.  He obtained authorizations against the ledger balance, thereby reducing the amount of money available to pay previous transactions he performed.

Opting into plastic card access to Overdraft Privilege is required by Regulation E.   Mr. ****** completed that Opt-In process on 10/27/2010.

To avoid these fees, Mr. ****** may Opt-Out of plastic card access to Overdraft Privilege by calling the credit union or visiting one of our branch locations.  However, he needs to realize all debit card transactions would be authorized using his available balance after opting out.

Thank you, and we are available to address any further questions Mr. ****** may have at ************.

***** ******, Vice President, Operations

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/8/2012 Problems with Product/Service
12/28/2011 Problems with Product/Service
11/20/2011 Problems with Product/Service
7/20/2011 Problems with Product/Service
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