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Find a Location

Silver City Restoration Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Silver City Restoration Inc

      2030 W Desert Cove Ave Ste 1 Phoenix, AZ 85029-4932

      BBB Accredited Business
    • Silver City Restoration Inc

      8630 E. Highway 69 Prescott Valley, AZ 86314

      BBB Accredited Business

    Business ProfileforSilver City Restoration Inc

    Remodel Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/19/2009

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers fire, water, and storm damage restoration services.

    Business Details

    This is a multi-location business.

    Find a Location

    Silver City Restoration Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Silver City Restoration Inc

        2030 W Desert Cove Ave Ste 1 Phoenix, AZ 85029-4932

        BBB Accredited Business
      • Silver City Restoration Inc

        8630 E. Highway 69 Prescott Valley, AZ 86314

        BBB Accredited Business
      Location of This Business
      2030 W Desert Cove Ave Ste 1, Phoenix, AZ 85029-4932
      BBB File Opened:
      10/7/2009
      Years in Business:
      19
      Business Started:
      2/28/2005
      Business Incorporated:
      2/28/2005
      Accredited Since:
      10/19/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Related Businesses
      Business Management
      • Mr. Kenneth Ira Pierce, President
      • Mr. Jason C Knox, Secretary
      • Ms. Debbie Martin, Manager
      Contact Information

      Principal

      • Mr. Kenneth Ira Pierce, President

      Customer Contact

      • Mr. Kenneth Ira Pierce, President
      • Ms. Debbie Martin, Manager
      Additional Contact Information

      Fax Numbers

      • (623) 780-4833
        Primary Fax

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/18/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Billing for unauthorized work.This is a story sad but true of a company that has very good work but very bad business practices This begins in September of 2021 An estimator is sent to survey damage done by a roof leak due to a Solar installation On this visit, the estimator without authorization attempted to fix an issue The problem as was always suspected was part of a Solar panel installation and not even close to the problem area, again this was not authorized The estimator spent roughly 45 minutes for his activity and arrived late even though it was clearly communicated my sister-in-law worked nights and was asleep, there were 2 guests here, but they wouldnt have authorized; this was presented as a favor - to attempt to stop further leakage Now to current time, on March 16th, 2022 I have resolved my roof issues with ***************** - recommended *** the representative for Silver City comes to inspect the work and close our business and I am presented with 2 invoices, 1 for the ceiling repair and 1 for what i have no idea It came to be that 1 as for the ceiling and 1 the additional charges were for the attempted unauthorized repair which didnt do anything anyway Those charges were ****** - during an estimate appointment for insurance purposes this amounts to $13 a minute i will add that if you have any interaction them, they or their representative's do understand payment options using current electronic/computerized systems, like ****** or simple BillPay
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cindy R

      1 star

      11/14/2023

      Zero minus. We had a flood and went through insurance. Long story short we finally after four months decided to go with Silvercity Restoration. ********************* crew chief came by told us all kind of things. We could pick our cabinets, drywall people the dry wall person was very sloppy, got spray on the good walls, all over. I had to paint they affected was because of the spray. Very unprofessional. We picked out the kitchen cabinets from a local store and ****** stated they will ***********-8 weeks to come in Our company has these cabinet the shaker style. Ugh he brought over two samples. We picked one sample to be told they didnt have that one. So I went out to look around we were going on vacation end of November, and ****** convinced us to go with the one he had. They get the supply from a mass supply company. One week they said, there was an error so make it the next week. The crew showed up on 11/14/23 . The measurements were wrong. The bottom cabinets the doors were wrong and we were told they didnt have the other, they were out of the other one door type. Without calling us to see if it was ok to bring the two door bottom cabinets they brought them and installed them . So the doors on top and the bottom do not match.. The sing side they put all drawers inside of what we had one drawer and a cabinet. I am so upset. We have been out of a sink for four months, we have been out of a master vanity for four months. One bathroom to wash dishes in. I came home from working today and started crying. We have been living in shambles for four months and thought we finally found a good company, good reviews ect. And they messed up terribly. I dont know how you can help us. But this company should only get a zero.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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