BBB Accredited Business since
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This company offers ACT CRM contact management software and offers ACT CRM consulting and training services.
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A BBB Accredited Business since
BBB has determined that Platinum CRM Consulting meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Platinum CRM Consulting include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Debora Boyle, Member
Business Consultants Computers Hardware, Software & Services Management Consultants Marketing Consultants
Products & Services
Platinum CRM Consulting sells the following brand(s): ACT CRM, Swiftpage E-Marketing, Sage ACT! CRM, Swiftpage E-Marketing
Platinum CRM Consulting offers the following product(s): ACT Premium 2013 CRM, ACT Premium 2013 CRM, ACT Premium for Web 2013 CRM, ACT Premium for Web 2013 CRM, ACT Premium for Web Mobile 2013 CRM, ACT Premium for Web Mobile 2013 CRM, ACT Pro 2013 CRM, ACT Pro 2013 CRM, Mortgage Database for Sage ACT!, Sage ACT! Add-ons, Sage ACT! Bronze Busines Care, Sage ACT! Connect, Sage ACT! Gold Busines Care, Sage ACT! Hosting, Sage ACT! Premium 2010, Sage ACT! Premium 2011, Sage ACT! Premium 2012, Sage ACT! Pro 2010, Sage ACT! Pro 2011, Sage ACT! Pro 2012, Sage ACT! Remote Service Plans, Sage ACT! Silver Busines Care, Sage ACT! Support, Sage ACT! Training, Swiftpage Drip Marketing, Swiftpage Drip Marketing, Swiftpage Emarketing Basic, Swiftpage Emarketing Basic, Swiftpage Emarketing Entry, Swiftpage Emarketing Entry, Swiftpage Emarketing Pro, Swiftpage Emarketing Pro, Swiftpage Emarketing Team, Swiftpage Emarketing Team
Method(s) of PaymentMajor Credit Cards, Visa, Master Card, American Express, Discover, Checks
Refund and Exchange PolicyACT Software offers a 30-Day Money-Back Guarantee on current ACT! CRM Products. A 15% processing fee will apply to all returns. No returns or refunds for any purchased services or non-ACT Software products.
Alternate Business NamesAction Business Software Solutions, LLC
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.