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BBB Accredited Business since

Brake Masters of Phoenix, LLC

Additional Locations

Phone: (520) 512-0000 Fax: (520) 512-1000 View Additional Phone Numbers 3812 E. Thomas Road, Phoenix, AZ 85018

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brake Masters of Phoenix, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Brake Masters of Phoenix, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 38 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

38 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 32
Total Closed Complaints 38

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Brake Masters of Phoenix, LLC

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Brake Masters of Phoenix, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 5

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Brake Masters of Phoenix, LLC

Additional Information

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BBB file opened: August 28, 1997 Business started: 11/18/1996 in AZ Business started locally: 11/18/1996 Business incorporated: 12/28/2001 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Timothy Harphant Ms. Terri Leboeuf, Office Manager
Contact Information
Customer Contact: Mr. Timothy Harphant
Business Category

Brake Service Lubricating Service - Automotive Auto Air Conditioning Auto Diagnostic Service Auto Repair & Service


Additional Locations

  • 10620 N. Scottsdale Road

    Scottsdale, AZ 85254 (480) 607-5222

  • 111 N. Dobson Road

    Chandler, AZ 85224 (480) 857-7500

  • 13758 W. Bell Road

    Surprise, AZ 85374 (623) 975-6300

  • 15550 N. Hayden Road

    Scottsdale, AZ 85260 (480) 922-0202

  • 1649 E. Florence Blvd

    Casa Grande, AZ 85122 (520) 876-4900

  • 21560 S. Ellsworth Road

    Queen Creek, AZ 85142

  • 2344 E. Baseline Road

    Mesa, AZ 85204 (480) 813-3800

  • 2370 Highway 95

    Bullhead City, AZ 86442

  • 2600 E. Germann Road

    Chandler, AZ 85286 (480) 786-6900

  • 3233 S. Mill Avenue

    Tempe, AZ 85282 (480) 966-4444

  • 3400 Stockton Hill Road

    Kingman, AZ 86401

  • 370 El Camino Way

    Lake Havasu City, AZ 86403

  • 3812 E. Thomas Road

    Phoenix, AZ 85018 (602) 957-6500

  • 42415 N. Vision Way

    Phoenix, AZ 85086 (623) 925-9500

  • 4603 E. Carefree Hwy

    Cave Creek, AZ 85331 (480) 575-8777

  • 5110 E. Ray Road

    Phoenix, AZ 85044 (480) 940-9100

  • 5180 W. Peoria Avenue

    Glendale, AZ 85302 (623) 486-2222

  • 5578 W. Bell Road

    Glendale, AZ 85308 (602) 789-1800

  • 600 N. Dysart Road

    Goodyear, AZ 85338 (623) 882-8300

  • 6055 E. Southern Avenue #105

    Mesa, AZ 85206 (480) 981-7200

  • 9240 W. Peoria Avenue

    Peoria, AZ 85345 (623) 412-9100

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (602) 957-6500(Phone)
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Complaint Detail(s)

2/26/2013 Problems with Product/Service
11/29/2012 Problems with Product/Service
10/30/2012 Problems with Product/Service
10/2/2012 Problems with Product/Service
9/6/2012 Problems with Product/Service
8/23/2012 Problems with Product/Service
8/9/2012 Problems with Product/Service
8/5/2012 Billing/Collection Issues
7/1/2012 Problems with Product/Service
6/29/2012 Problems with Product/Service
6/29/2012 Problems with Product/Service
6/20/2012 Problems with Product/Service
6/20/2012 Problems with Product/Service
6/19/2012 Problems with Product/Service
4/16/2012 Problems with Product/Service
4/9/2012 Problems with Product/Service
3/25/2012 Problems with Product/Service
3/7/2012 Problems with Product/Service
2/5/2012 Problems with Product/Service
1/28/2012 Problems with Product/Service
12/23/2011 Guarantee/Warranty Issues
10/24/2011 Problems with Product/Service
10/24/2011 Problems with Product/Service
10/2/2011 Problems with Product/Service
9/23/2011 Problems with Product/Service
8/23/2011 Problems with Product/Service
7/5/2011 Billing/Collection Issues
5/28/2011 Problems with Product/Service
3/30/2011 Advertising/Sales Issues
3/27/2011 Problems with Product/Service
3/21/2011 Problems with Product/Service
3/1/2011 Problems with Product/Service
9/17/2010 Problems with Product/Service
9/2/2010 Problems with Product/Service
8/18/2010 Advertising/Sales Issues
8/1/2010 Advertising/Sales Issues
7/19/2010 Problems with Product/Service
5/21/2010 Problems with Product/Service
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