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Central, Northern and Western Arizona
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Description

This company offers 8 Track, electronic and vintage electronic repair services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Barry's 8 Track Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Barry's 8 Track Repair include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

24 Customer Reviews on Barry's 8 Track Repair
Customer Experience Total Customer Reviews
Positive Experience 23
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 24

Additional Information

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BBB file opened: February 18, 2007 Business started: 03/14/2006 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity

Sole Proprietorship

Business Management
Mr. Barry Fone, Owner
Contact Information
Principal: Mr. Barry Fone, Owner
Business Category

Auto Radios & Stereos - Sales & Repair Electric Equipment - Used Electronic Equipment & Suppliers - Service & Repair Videotape, CD, & DVD Duplication & Transfer Services

Method(s) of Payment
Visa
MasterCard
American Express
Discover
Alternate Business Names
8 Track Repair Center

Customer Review Rating plus BBB Rating Summary

Barry's 8 Track Repair has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 4783 N Glenrosa Cir

    Prescott Vly, AZ 86314 (928) 533-9666

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

7/24/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In February of 2011, I sent an Electrophonic Component 8 Track Deck to this business to be restored, for the cost of $85.00. I received the unit back in June of 2011, but it still had issues and I was not satisfied with the repair job. As this business offers a lifetime guarantee on all repairs/restorations, and I was not satisfied with the work, I requested, and was promised, a full refund. I have contacted the business several times, and all I have ever gotten from them is promises, but no refund and it is now a year later.

Desired Settlement: I request a full refund of the $85 I paid to have the unit repaired, and to satisfactorily resolve this matter, I would like to have it within 30 days of today's date.

Business Response: From: <BarryMusicTeach@aol.com>
Date: Tue, Jul 24, 2012 at 4:13 PM
Subject: Barry's 8 Track Repair (1000016201)
To: info@arizonabbb.org


Good Morning Marilyn,
 
Today I received yet ANOTHER complaint from an issue that I already resolved with you personally some weeks ago.  This complaint number is *******, and I still have the documentation available to prove that I took care of this problem on June 20, the same day I received the initial complaint.
 
Business considers this matter resolved.

BBB's Final Determination: Consumer accepted resolution offered by the business.