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BBB Business Review

BBB Accredited Business since 4/30/2009

Vivid Racing

Phone: (480) 966-3040 Fax: (480) 966-0806 View Additional Phone Numbers 1429 W. Scott Avenue, Gilbert, AZ 85233 http://www.vividracing.com View Additional Web Addresses

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Description

This company offers automotive high performance parts and services.

BBB Accreditation

A BBB Accredited Business since 4/30/2009

BBB has determined that Vivid Racing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Vivid Racing include:

  • 20 complaints filed against business

Factors that raised the rating for Vivid Racing include:

  • Length of time business has been operating.
  • Response to 20 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Vivid Racing
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Vivid Racing

Customer Complaints Summary

20 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 20

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Vivid Racing

Additional Information

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BBB file opened: February 24, 2004 Business started: 01/05/2001 in AZ Business incorporated: 01/01/2003 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Category

Auto Perform, Race & Sport Equipment Alternators & Generators - Retail Auto Parts & Supplies - New Auto Radios & Stereos - Sales & Repair Auto Repair & Service Auto Service - Specialty Parts Auto Parts & Supplies - Used & Rebuilt

Method(s) of Payment
Visa, Mastercard, Discover, Amex, Paypal, Wire Transfer, Bill Me Later
Refund and Exchange Policy

Shipping and Returns
All products are shipped out from one of the Vivid Racing shipping locations. Vivid Racing drop ships some products and ships direct others. All products are shipped UPS or FedEx. Special arrangements may need to be made for international orders and oversize packages.  In the event a product arrives damaged to your location, please follow the steps listed below.  All damaged items must be reported to the shipping carrier immediately and you must notify Vivid Racing within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.

  • Take pictures of the damaged area of the product and email them to us at info@vividracing.com.
  • Keep the product and its original packaging and box
  • Make a list of the damaged or lost item(s)
  • Vivid Racing will contact the shipper once we receive the email info above to schedule a pickup, DO NOT send it back to us
  • Once the product is picked up and inspected by shipping company, a replacement will be sent.

    The Shipping Rates shown at time of checkout our dimensional rate only. If your shipment weight is to much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.

    If a product is ordered and not wanted, the UNUSED item can be returned for a 35% restocking fee.  Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Vivid Racing warehouse are shipped via Fedex or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package.  If the package is returned to Vivid Racing or manufacturer, you will be responsible for the return shipping costs and pay a 35% restocking fee. These fees will be charged to your account on file. 

    VIVID RACING DOES NOT REFUND SHIPPING CHARGES.  If you modify, install, or alter the item in any form, we cannot accept it as a return and you maybe be required to purchase a replacement.

    In the event that the product you ordered is sent either incorrectly or processed wrong by Vivid Racing, we will arrange for the package to come back to us and ship out a replacement.  We will evaluate the situation before we determine the shipment was incorrect. 

    To return a item back to us, please do the following:
  • Contact our Customer Service Department to receive a RMA number. All packages returned without a Returned Merchandise Authorization number will be refused.
  • Package the item up in original packaging unless deemed unuseable
  • Include the UNUSED parts and any additional information that was included
  • Include a copy of your receipt
  • Write a brief description of the problem with the product
  • If you have a receipt for the return shipping include as well
  • We DO NOT accept any freight collect packages
    Once we have received the above information we will notify you via email or phone and let you know the status.
  • Alternate Business Names
    Vivid Distributing, LLC
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    BBB Complaint Process

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