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Find a Location

Bill Luke Fiat has 1 locations, listed below.

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    Business ProfileforBill Luke Fiat

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.09/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/2012

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers an automotive dealership - selling new and used Fiats and Alfa Romeos, full service, repair and parts.

    Products & Services

    FIAT, All Used Makes And Models, New Cars, Used Cars, Parts, Service, Alfa Romeo, Fiat, All Used Makes and Models

    Business Details

    Location of This Business
    7833 S Autoplex Loop, Tempe, AZ 85284-1066
    BBB File Opened:
    6/1/2012
    Years in Business:
    12
    Business Started:
    2/7/2012
    Business Incorporated:
    9/8/2011
    Accredited Since:
    6/25/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Bill Luke Suzuki LLC
    • Bill Luke Suzuki
    • Bill Luke Tempe Alfa Romeo & Fiat
    Business Management
    • Mr. Donald L Luke, Member
    • Mr. Eric Luke, Manager
    • Mr. Chris Knaub, Associate
    • Mr. Gary Seegan, General Sales Manager
    Contact Information

    Principal

    • Mr. Donald L Luke, Member

    Customer Contact

    • Mr. Eric Luke, Manager
    • Mr. Chris Knaub, Associate
    • Mr. Gary Seegan, General Sales Manager
    Additional Contact Information

    Fax Numbers

    • (602) 336-1447
      Primary Fax
    • (480) 598-4054
      Other Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I bought an extended warranty with my vehicle at BL. I was never given any copy of the warranty to review. Fast forward to November I tried to get my car into service with no answer. In December I finally spoke to service manager who said he would get my car in before the warranty expired. He told me my warranty expired January 2nd and that I was well under my warranty miles. I dropped my car off and got the rental and I got a call that my car would get $8,000 of warranty repairs. Several days later I get a call that I was outside of warranty and that I would have to pay for everything up until this point and my rental. After going back and forth several times, my service tech said they would discount my bill from $351 to $262 and they would cover two days of the rental out of six. When I went to pick up my car my bill is $351 and I told them I would not pay this because this is not what we discussed. There was only one person in the service area and he came out and told me that my bill was different because it included the cost of the rental and that if I paid this amount in full that's all I would have to pay for both the service work and the *********** the rental place is calling me and telling me that I have to pay them because BL won't. Because they lied and misled me, they have caused me to incur several hundred dollars of debt. I would not have brought my car in to get work if they had told me I was outside of my warranty. I think they should refund me my money in full and apologize to me for misleading me.
    Read More

    Customer Reviews

    11 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christopher D

    1 star

    04/04/2023

    Long story short. Bought car from them and this is the only shop that has done repairs on the vehicle.My rear wiper went out. During first inspection, was documented and told new wiper motor was needed.On second visit, was told that motor was working, but installed incorrectly. I was charged $200 for this.My service technician didn't care. I brought to managements attention and they didn't care. What a weird hill to die on. You lost an established customer over a frivolous $200 charge. I'll be buying my next vehicle elsewhere.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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