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Pew Law Center

Phone: (408) 745-1770 Fax: (480) 452-1142 1811 S. Alma School Road #260, Mesa, AZ 85210 http://www.pewlaw.com/ View Additional Web Addresses

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Description

This law firm offers legal services for bankruptcy and debt collection services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pew Law Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Pew Law Center include:

  • Length of time business has been operating

Factors that raised the rating for Pew Law Center include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Pew Law Center
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 5

Additional Information

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BBB file opened: August 24, 2012 Business started: 05/13/2010 in AZ Business incorporated: 05/13/2010 in AZ
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Bar Of Arizona
4201 N. 24th Street, #100, Phoenix AZ 85016
http://www.azbar.org
Phone Number: 602.252.4804
Fax Number: 602.271.4930

Type of Entity

Professional Limited Liability Company (PLLC)

Business Management
Mr. Lawrence D. Pew Esq., President/CEO
Contact Information
Principal: Mr. Lawrence D. Pew Esq., President/CEO
Business Category

Attorneys & Lawyers Attorneys & Lawyers - Bankruptcy & Taxes Attorneys & Lawyers - Business Law/Corporation/Partnership Attorneys & Lawyers - Bankruptcy

Alternate Business Names
Pew Law Center, PLLC

Additional Locations

  • 1811 S. Alma School Road #260

    Mesa, AZ 85210

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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Complaint Detail(s)

5/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted Pew Law Center about an immediate IRS problem. Pew gave me a short initial consultation. Once I explained my case they told me that in order to move forward they would need a large sum up-front. All appeared to be under control, and in competent hands. Once I paid-up, however, all communications essentially stopped. (I did get one call from an attorney, Richard Pew, after I left repeated messages, initially. He also promised to have tax returns sent to me: they never arrived; and no follow-up explanation was given, nor forthcoming.) As an example, I asked for calls back in the last two months, and have left weekly calls for a return call back with an update and explanation of services, and work done so far on my case, including tax returns completed and sent to me. Two months on now, and repeated calls this morning, and still no call back, nor breakdown of services rendered, etc.. UPDATE: The IRS is now seizing my accounts, making undue demands, all for what appears to me to be a complete and utter lack of representation, or worse, perhaps, incompetency on the part of Pew Law Center. In other words, perhaps Pew, et al, took my money, made a few calls to the IRS months ago, initially wrote a letter as well (not sure they in fact did anything, however), and that was it. For the last two+ months that I haven't heard from Pew Law Center, and now the IRS has apparently decided that I had no legal representation and is now moving in and taking action against me directly. This 'dropping the ball,' as I initially put it to the secretary who answers the law firms calls, has evidently perhaps left me exposed to legal action by the IRS--the exact thing that I hired the law firm in the first place for--for legal representation, and protection. The only firm that they ironically appear to be protected is the IRS itself. I have yet to hear back from a gentleman of the firm--who I left yet another message on yet another voicemail machine on--but when I do I will ask for a full refund, plus damages.

Desired Settlement: REFUND OF ALL MONIES PAID, PLUS TRIPLE DAMAGES

Business Response: Dear Mr ********,

We apologize that we allowed you to feel that you weren't being taken care of, we have been very happy to speak with you over the phone the last few days and correct this situation. We are confident in our services and look forward to working with you and your family on this matter and any further matters that may arise.

Thank you for your patience and for allowing us to show that we mean what we say about striving to provide the best service possible.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 

******** *** ****

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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