BBB advises consumers to be well-informed about companies’ return and exchange policies from where they are purchasing.
Companies are not required by law to offer a return policy. Return policies are offered by stores as a mean of customer service, and public relations. While there are laws that cover return policies as a whole, there is not a single state or city in the United States that requires a company to take back the merchandise that you have purchased from them.
Although there may not be a universal policy for returns and exchanges, BBB advises you inquire about these items before purchasing:
Always make sure to keep your receipts. Without them, it will make a headache for both the consumer and the company. Gift receipts are also great to include with your gift – it is possible the recipient has grown since the last time you saw them!