BBB Logo

Better Business Bureau ®
Start With Trust®
In Central Illinois

BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Forney's Well Service, Inc.

Phone: (309) 446-3712

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/13/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Improper or inferior service

Complaint: service preformed left water system leaking water pressure. Returned once and attempted to repair fault. System still leaks pressure. No call back.
Forney brought old water well to code. On completion well leaked pressure, pump would recycle when water not on. He returned to attempt to repair the leak. Pump still cycled when water not on. I called several times. After a period of time and many attempts to contact him by phone, no response. Would not answer phone call from me or would not return my phone calls. Pump still cycles without water being turned on. Have fear of well going dry because of no attempt by business to fix the problem. I was charged the second time he returned and attempted to correct. I feel that the job was not right from the start and I should not be charged to correct the problem. Please advise what will be done on this matter. At what point should I contact an attorney on this matter?

Final Consumer Response
I have been contacted by Forney and I think we can work something out. I will let you know what the progression of the situation is in the future. Thanks for your help in this matter.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Water Well Drilling & Service, Snow Removal Service, Septic Tanks & Systems Contractors & Dealers, Concrete Contractors


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.