BBB Business Review

BBB Accredited Business since 07/01/1993

Firestone Tire and Service

Find a Location

(309) 343-1141View Additional Phone Numbers642 E Main St, GalesburgIL 61401-5018

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BBB Accreditation

A BBB Accredited Business since 07/01/1993

BBB has determined that Firestone Tire and Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company is a system wide member of the BBB. This means it supports the BBBs' services to the public and meets our membership standards.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Firestone Tire and Service's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

CUSTOMER EXPERIENCE

Based on BBB files, this company has a satisfactory record with
the BBB. The BBB has processed no customer complaints on
this company in its three-year reporting period.

When evaluating complaint information, please consider the
company's size and volume of business. The number of complaints
filed against the company may not be as important as the type of
complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 0
Number of complaints processed by the BBB in last 12 months: 0

STANDARD DISCLAIMER

As a matter of policy, the BBB does not
endorse any product, service, or company. BBB reports generally
cover a three-year reporting period, and are provided solely to
assist you in exercising your own best judgment. Information
contained in this report is believed reliable but not guaranteed
as to accuracy. Reports are subject to change at any time.

The BBB reports on members and non-members.
Membership in the BBB is voluntary. Members must meet and
maintain BBB standards. If a company is a member of the BBB, it
is stated in this report.

Customer Complaints Summary

BBB serving Chicago, IL maintains a report on this company's headquarters location. Please visit http://chicago.bbb.org for details or call (312) 832-0500.

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Firestone Tire and Service

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Tire Dealers, Brake Service, Service Stations - Gasoline & Oil, Manufacturers & Producers

Additional Information

top
BBB file opened: 01/21/1994Business started: 01/01/1900
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Mr. Gilbert W. Coon (Manager)Mr. Tom Henry (District Manager)Mr. Alex Kolosiwsky (Cc All Complaints)Mr. Larry Perdue (Director, Cust. Retention Svcs)
Number of Employees

1

Business Category

Tire Dealers, Brake Service, Service Stations - Gasoline & Oil, Manufacturers & Producers

Products & Services

According to information in BBB files this company operates a chain of more than 1,500 company-owned automotive tire and service stores throughout the United States.

Alternate Business Names
Firestone Commercial and Farm Store, Expert Tire, Mark Morris Tire, Tire Station

Map & Directions

Map & Directions

Address for Firestone Tire and Service

642 E Main St

Galesburg, IL 61401-5018

To | From

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Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Firestone Tire and Service is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 367-3872
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on 06/01/2013.

BBB reports the complaint response text for reportable complaints against a business that are received electronically.

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Industry Tips for Tire Dealers

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.