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BBB Accredited Business since 07/01/1993
Firestone Tire & Service CenterFind a Location
(217) 423-32182605 N 22nd St, Decatur, IL 62526-4745
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A BBB Accredited Business since 07/01/1993
BBB has determined that Firestone Tire & Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company is a system wide member of the BBB. This means it supports the BBBs' services to the public and meets our membership standards.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Firestone Tire & Service Center's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Based on BBB files, this company has a satisfactory record with
the BBB. The BBB has processed no customer complaints on
this company in its three-year reporting period.
When evaluating complaint information, please consider the
company's size and volume of business. The number of complaints
filed against the company may not be as important as the type of
complaints and how the company handled them.
Number of complaints processed by the BBB in last 36 Months: 0
Number of complaints processed by the BBB in last 12 months: 0
As a matter of policy, the BBB does not
endorse any product, service, or company. BBB reports generally
cover a three-year reporting period, and are provided solely to
assist you in exercising your own best judgment. Information
contained in this report is believed reliable but not guaranteed
as to accuracy. Reports are subject to change at any time.
The BBB reports on members and non-members.
Membership in the BBB is voluntary. Members must meet and
maintain BBB standards. If a company is a member of the BBB, it
is stated in this report.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact InformationPrincipal: Mr. Dave Rotz (Store Manager)Mr. Tom Henry (District Manager)
Number of Employees
Products & Services
According to BBB files this company operates a chain of more than 1,500 company-owned automotive tire and service stores throughout the United States.
Alternate Business NamesExpert Tire, Mark Morris Tire, Tire Station
333 East Lake Street
(Retail Division Headquarters)
Bloomingdale, IL 60108Directions
2605 N 22nd St
Decatur, IL 62526-4745(217) 423-3218Directions
998 N Lombard Rd Ste 200
Bfs Retail & Commercial Operations
Lombard, IL 60148-1260(800) 367-3872
50 Century Blvd
Nashville, TN 37214-3672(615) 872-5000Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Firestone Tire & Service Center is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Industry Tips for Tire Dealers
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.