Business ProfileforSutton's

An agreement was reached to give my basement a facelift (flooring, new interior doors at entry, patch drywall, new drywall ceiling, new lighting/outlets, paint, level the landing and 2 new stairs, frame in and finish a closet); all within one month. It was not finished in a month. The rise/run of the new stairs don’t match the other stairs. The electrician did not finish his job but left me with a bag of outlets and switches. He also did not install colored lighting as we requested. The drywallers covered the heat vent! Second coat of paint was not done on doors. Framing around doors was not painted/caulked. Because the month deadline came and went, I asked that they could finish the jobs on a Saturday. The contractor said they could not get anyone to work on a Saturday. I said forget it; I will finish the jobs myself. I paid them $10,500 for the work done, but I am so angry about the heat vent. I want to know if covering a heat vent is a construction hazard and if so, how can I get it fixed? I went to the Sutton office before Christmas to speak with someone. No one was available and I still have not heard from them. What is the best remedy for my problem? Thank you.