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Burgess Seed & Plant Company

Find a Location

Phone: (309) 662-7761Fax: (309) 663-6691View Additional Phone Numbers905 Four Seasons Rd, BloomingtonIL 61701-5897View Additional Email Addresseshttp://www.eburgess.comView Additional Web Addresses

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BBB Accreditation

Burgess Seed & Plant Company is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Burgess Seed & Plant Company's rating include:

  • 145 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Burgess Seed & Plant Company's rating include:

  • Length of time business has been operating.
  • Response to 145 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

145 complaints closed with BBB in last 3 years | 52 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues1
Delivery Issues36
Guarantee / Warranty Issues11
Problems with Product / Service92
Total Closed Complaints 145

Additional Information

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BBB file opened: 09/06/2012Business started: 01/01/1935Business started locally: 01/01/1978New Owner Date: 11/01/2011
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: December 1978, MI

Business Management

Ms. Deanne Colledge is listed in BBB files as the President of the following companies:
Crown Galleries, Richard Owen Nursery, Plantron, Inc., Dutch Gardens USA, and House of Wesley.

Contact Information
Principal: Ms. Deanne M. Colledge (President)Mr. Ronald J. Hundman (Treasurer)Mr. William A. Mueller Jr. (Secretary)
Number of Employees

76

Business Category

Mail Order & Catalog Shopping, Nurseries - Plants, Trees, Plants - Retail

Products & Services

This company offers mail order nursery products that include a large variety of seeds, perennials, trees, shrubs, bulbs, etc.


Products & Services English
According to this company's guarantee: "If any item you purchased from us does not live, for a one time FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING is returned.

For a REFUND of the purchase price RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt.

The company has indicated to the BBB that no emails with attachments will be accepted

Alternate Business Names
Honeycreek Nurseries, Royal Dutch Gardens
Industry Tips
FTC Mail Order/Online/telephone Rule

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.