This Business is not BBB Accredited
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Burgess Seed & Plant Company is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Burgess Seed & Plant Company's rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Burgess Seed & Plant Company's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 144 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||11|
|Problems with Product / Service||91|
|Total Closed Complaints||144|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Incorporated: December 1978, MI
Ms. Deanne Colledge is listed in BBB files as the President of the following companies:
Crown Galleries, Richard Owen Nursery, Plantron, Inc., Dutch Gardens USA, and House of Wesley.
Contact InformationPrincipal: Ms. Deanne M. Colledge (President)Mr. Ronald J. Hundman (Treasurer)Mr. William A. Mueller Jr. (Secretary)
Number of Employees
Mail Order & Catalog Shopping, Plants - Retail, Nurseries - Plants, Trees
Products & Services
This company offers mail order nursery products that include a large variety of seeds, perennials, trees, shrubs, bulbs, etc.
Products & Services English
According to this company's guarantee: "If any item you purchased from us does not live, for a one time FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING is returned.
For a REFUND of the purchase price RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt.
The company has indicated to the BBB that no emails with attachments will be accepted