Tru Green in short sprayed there customer yard and didn't observe wind direction and damaged significantly my crop next to what they sprayed.
I am a farmer from Morton, Illinois that has farm ground next to ******** of ****** **** **** ********* this past summer they hired True Green of 301 N. Commerce, Peoria, IL 61604 to maintain their lawn service. On one of True Green spraying application, the chemical drifted into my bean field and damaged some of the crop. I informed ********* who then told me True Green did their services. ******** informed me that they are a reputable company and shouldn't have a problem. I then contacted *** ****** sales manager, about the claim and informed him that we need to have a meeting to discuss the damages. At the time he was busy and I granted him that time, I then tried six other occasions but the same thing, when fall came, I asked him we need to meet and discuss the damages. *** over the phone, told me that he is way too busy and just bill the damages and they would take care of the matter. I then called *** ******* of ********* ********** in ********** ** who does both lawn care and crop applications. ***, made the assessment that it was a Dicamba product that inflicted damages on the beans and it was quite obvious it was by the lawn care service applied to ********* I sent the bill assessed by *** to ***, *** then later complained about the significant damage amount to the beans. I informed him I had a third party come in and assessed the damages. He said he would have to take this matter to upper management. I then called him in Jan. after two mo. of late charges. He replied that because of holiday seasons they have been too busy to make out a payment. I sent a third invoice in Feb. and still no payment, as of today I have not received payment, I am quite shocked this reputable company on a drought year, which was one of the worse crop years in 30 years would refuse to pay for the damages. With this letter I hope it shines light on future customers that this is not a company that can be trusted.
Tru Green had a minimum of 2500 dollar damage. I had a yield monitor access the damage and it showed more damages than what the crop consultant report. I had a crop specialist come out and he assessed a fair dollar amount that was damaged, which was at $2500.00. All I want is the damages done to my field, what upsets me the most was the dishonesty of Tru Green. Tru Green admitted there mistake and waited till crops removed and then they ignored my invoices and telephone calls. I have farmed for thirty years, in that time, I have done damages of spraying done to other farmers also and vice versa. Never have I experience what I have happened with Tru Green. Us farmers are very apologetic when we damage each other cropa and we make it more than right. I expected the same with Tru Green, but unfortunately not true. I am writing this so that this does not happen to someone else. Differently I would of had the Ill. Dept. of Agriculture involved and they could of settled the differences.
Business' Initial Response
The figure that Mr. ****** requested for damages is for over 2 acres. The area that was investigated was not anything of this size.
TruGreen has never stated to "just bill the damages and they would take care of the matter". The site was investigated and the request for yield information was made by TruGreen when the crop was harvested. Mr. ****** never provided this information except to verbally tell us that his yields were down over the questioned area as well as once harvest started an area of 2 acres. He then stated that he was just writing off the 1ss entire area in question to compensate for 2nd area that we were never made aware of until after harvest.
The 3rd party "investigation" was a generic invoice with *** ********** name stating that in his opinion the damage was caused by us. There were no lab test nor any other information provided.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I was happy to see that TruGreen actually responded to you as this is the first reply I have received from Mr. ***** since January of this year. Unfortunately, much of what they have said in there reply is at odds with our prior conversations and the facts. During my last conversation with Mr. ****** he told me payment was on its way and was delayed because of the holidays. As the promised payment never arrived, I continued to send numerous invoices and placed phone calls. Despite my efforts I never received a response. On my last invoice I stated if no reply is made, I will draft a letter to the BBB and the Ill. Dept. Of Agriculture stating such disrespect we both received. My next step was to have the land owner of a highly reputable national business, who has half interest in this crop also, contact Mr. ***** to find out what the holdup was. This person I will call ***, got a hold of Mr. ****** but Mr. ***** could not talk long because of a meeting he had to go too. *** requested Mr. ***** to call him back because this matter will not go away. Mr. ***** then promised he would call him back before the end of the week. After two weeks without a return call, *** attempted to contact him again. Sadly, Mr. ***** would never take his calls which only solidifies there is a problem with his integrity. *** has over 40 years of experience in a nationally known business and he stated that he has never been treated in this matter. *** also is willing to state in a letter to the Better Business Bureau the handlings of Mr. ***** in this case.
In the regards to the statement made regarding a generic invoice from ***** **** *********** I would call to your attention that this company has over 50 years of experience in lawn and crop services. They are a highly respected business that I brought in to access the damage. They commercially spray over 100,000 acres per year and have vast knowledge of all chemical products. I informed Mr. ******* of ***** **** of the problems that I was having with TruGreen and he too is willing to put in writing that clearly the damage to our crop was caused by TruGreen and chemicals they used. TruGreen inflicted damage along our field that joined the lot of ******** that ran over 1300 feet. The first 6 rows (15 feet) were completed dead, the next forty feet had significant damage with damage going further past the end rows. Mr. ******* also states that only the beans next to the lot which was sprayed was the only damaged beans in the entire field. It was obvious that TruGreen used a product that caused significant damage to our beans and in his opinion no test was required as the visual evidence was more than sufficient to validate the cause of the crop damage. In his statement he will point out that he has made numerous estimates of damages to crops due to spray drift. Mr. ***** was notified that Mr. ******* was making the assessment but he declined to show because he had a prior appointment.
As I have continued this effort to recoup my losses, I met a home owner next to **** **** and the ground we farm and he asked why the beans along **** **** were damaged. After I explained to him the situation, he showed me his garden and I found that his garden had the same damage signs as our damaged beans. This home owner was quite upset with what has happened and he too is willing to put in writing how Tru Green did the damages to our field and his garden.
The problem with this whole matter was the lack of communication of Mr. ****** The reply I just received from this email is the first I ever heard of the demands of Mr. ***** and Tru Green. If Mr. ***** would of requested what he stated in the above statement I would of gladly sat and talked with him and gave him more information. I do have yield maps of this farm but the proposal that Mr. ******* made is by far fairer than the yield maps. I have farmed this particular tract for over 30 years. I would of gladly revealed this information if they requested it. The year of 2012 was one of the worse and hottest summer in the last 50 years. It's hard enough to grow a crop and make a financial living during these times. This whole episode could have been avoided if the applicator of TruGreen would of monitored the wind direction of that day. What makes it more insulting, is the company stonewalling and not answer calls. This is a financial loss due there negligence and it's ethically wrong the way Mr. **** and I have been treated. Why, Mr. ***** did you not spend any time and meet with me on this matter? I live a quarter mile away and could of met anytime, but you always seem too busy to address this matter.
I also had showed the management of **** ***** the damages that were caused by Tru Green. He agreed it was TruGreen services that did the damages. Since it was quite evident to him that the damages were caused by TruGreen, the board of **** **** (the company that TruGreen did services for) said if TruGreen does not pay for the damages they caused, ******** will pay for the damages. While we appreciate their show of integrity at **** ****, *** and I feel it is a matter of principal that TruGreen be held accountable for their negligence and continued avoided communication in the hopes that the problem would "go away". I hope with all the evidence and all the testimonies that I have presented, TruGreen will pay for the damages that they inflicted upon our crop and keep their reputation of a reputable company. Please let me know if there is anything you need from me to help resolve this matter.
Business' Final Response
TruGreen would have no response different than our original response