This Business is not BBB Accredited
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State Farm Insurance Company is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered State Farm Insurance Company's rating include:
- 4 complaints filed against business that were not resolved.
Factors that raised State Farm Insurance Company's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||194|
|Billing / Collection Issues||380|
|Guarantee / Warranty Issues||12|
|Problems with Product / Service||1396|
|Total Closed Complaints||1992|
Customer Reviews Summary Read customer reviews
21 Customer Reviews Customer Reviews on State Farm Insurance Company
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||21 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Business ManagementPrincipal: Ms. Cathy Thorpe (Executive Customer Service Supervisor)
Contact InformationCustomer Contact: Executive Customer Service Ms. Kimberly Adams (Team Manager)Mr David Colucci (Team Manager)Mr. Edward Rust Jr. (Chairman/CEO)Mr Scott Shaw (Team Manager)Mr. Mike Smith (President/CEO-Banking)Mr A Don Smith (Section Manager)Mr. Jairon L. Wills (Supervisor, Customer Service)
Number of Employees
Insurance Companies, Banks
Products & Services
This company offers Multi-line insurance services.