BBB Business Review

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This Business is not BBB Accredited

State Farm Insurance Company (Headquarters)

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(309) 766-2311View Additional Phone Numbers1 State Farm Plz, BloomingtonIL 61701-4300http://www.statefarm.com

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BBB Accreditation

State Farm Insurance Company is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered State Farm Insurance Company's rating include:

  • 7 complaints filed against business that were not resolved.

Factors that raised State Farm Insurance Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

2053 complaints closed with BBB in last 3 years | 715 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues116
Billing / Collection Issues351
Delivery Issues9
Guarantee / Warranty Issues18
Problems with Product / Service1559
Total Closed Complaints 2053

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on State Farm Insurance Company

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3 Customer Reviews

Additional Information

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BBB file opened: 01/01/1931Business started: 06/07/1922
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Business Management
Principal: Ms. Cathy Thorpe (Executive Customer Service Supervisor)
Contact Information
Ms. Kimberly Adams (Team Manager)Mr David Colucci (Team Manager)Mr. Edward Rust Jr. (Chairman/CEO)Mr Scott Shaw (Team Manager)Mr. Mike Smith (President/CEO-Banking)Mr A Don Smith (Section Manager)Mr. Jairon L. Wills (Supervisor, Customer Service)
Number of Employees

68000

Business Category

Insurance Companies, Banks

Products & Services

This company offers Multi-line insurance services.

Alternate Business Names
State Farm Mutual Automobile Insurance Comp., State Farm Fire and Casualty Company, State Farm General Insurance Company, State Farm Life Insurance Company, State Farm life and Accident Assurance Comp., State Farm Financial Services, F.S.B., State Farm Funding Corp., State Farm VP Management Corp., State Farm International Services, State Farm Mutual Fund Trust, State Farm Associates' Fund Trust, State Farm Variable Product Trust, Insurance Placement Services

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What is a BBB Business Review?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.