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Consumer Complaints

BBB Accredited Business since 09/01/2010

Crawford & Brinkman Door & Window Co.

Phone: (309) 691-8121Fax: (309) 691-8061

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
12/03/2014Problems with Product / Service | Read Complaint Details
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Complaint
This company replaced the windows to our house after we were struck by a tornado. Upon installing a replacement window in one of our bedrooms, the carpenters knocked a significant portion of the plaster off surrounding the window. In addition, the carpenters did not fully seal the outside of the window and the wood frame is exposed to the elements. I have attempted to contact the company three times to get this issue resolved. I am told someone will call me back, which never occurs.
Product_Or_Service: replacement windows
Account_Number: XX-XXXXX

Desired Settlement
I would like to have the plaster fixed and the window properly installed as it should have been in the first place.

Business Response
The person who was answering the phones was not handling the complaint properly and has been replaced. Before we received the notification in the mail the owner had talked with Mr. **** and had looked at the problems with the plaster and caulking at the base of the window. and he agreed it need to be fixed. We currently have a part ordered to match the existing color and have patched the plaster the owner thought they have paint to match the existing paint and we will touch up the repair when we replace the part.::

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with the owner, our issues have been addressed and the plaster repaired. We are awaiting parts for the window and for the plaster painted. The owner has been very upfront and helpful. At this time, we have no reason to believe that these problems will not be satisfactorily addressed.

03/18/2014Problems with Product / Service | Read Complaint Details
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Complaint
My **** windows Have 1/2 inch of ice on them in cold-windy weather and fog up during these times. The windows also leak cold air.
Windows were installed in 2004 when home was being built by P & W Builders. Windows are Casement and Double/hung.

Desired Settlement
Windows to be replaced by a better brand.

Business Response
We have been out to Mr. ***** home at least 5 times and believe that the problem is a circulation and a heating problem. We did not install or design or build the room in question. We believe if these problem are addressed the problem will be taken care of.

Industry Comparison| Chart

Garage Doors & Openers, Garage Door Repair, Auto Sunroofs, Windows - Vinyl, Windows - Wood, Storm Windows & Doors, Doors - Rolling, Doors - Installation, Door & Gate Operating Devices, Awnings & Canopies, Sunroom & Solarium Design & Construction, Windows - Installation & Service, Garage Builders

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.