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Budget Builders

Phone: (309) 202-2502

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
10/14/2013Problems with Product / Service | Read Complaint Details
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Complaint
Deck wood warped so badly within a week that bolts were pulled loose and deck railing is not secure.
This was a year ago last July. No rain.
***** ***** contacted ******** who had sold him the wood and complained of the poor quality of the wood

Desired Settlement
He contacted ******** and was put off. He finally
was told after a year that that this was normal aging of the product. He refuses to answer phone calls and will not communicate. He was supposed to send me all of the information about wood and all of the photos but never did so , so I have never been able to pursue this for my self. It was he who bought the wood and paid for it and installed it. The whole deck is in poor condition because of this. It was about $5000.00 for the wood and that much again for the labor. I can't afford to lose that much money on this deck. There is also a baseboard heating unit for which he was supposed to order a cover and never did.

Business Response
Contact Name and Title: ***** ***** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ****************@yahoo.com
This is in response to Mrs. ******* ****** complaint. Yes I tried 6 different times to get a response out of ******* for the deck issues, which in return I sent up 6 different complaint form along with pictures. We finally did get a response and I forwarded those to her..As for paying for the Materials I did not pay for them Mrs. ****** did by Credit Card. I do not put any of my money into materials I have the customers pay for them,.. She should have copies from her credit card company or she can go to ******* and get a copy of the receipt, I have told her that repeatedly and her response was I dont remember what card I used. I have also sent her twice copies of the pictures I have taken. I dont know what else I can do.There was no issue of the quality of work that I did. I will personally drop off another set of pictures to her.

05/25/2012Problems with Product / Service

Industry Comparison| Chart

Contractors - General, Contractors - Flooring, Windows - Installation & Service, Remodeling Services, Siding Contractors, Patio & Deck Builders

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.