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Consumer Complaints

BBB Accredited Business since 07/01/1995

Energy Home Insulation, Inc.

Phone: (309) 682-9090

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/11/2016Problems with Product / Service | Read Complaint Details
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Complaint
Left my home with a strip around it, along with other issues. Siding pulled off put back on horrible. My home is now an eyesore when approaching.
I asked Home Energy Insulation not to drill anything or remove anything that would cause damage. They removed siding without being able to replace the pieces. They left it that way. They promised to make corrections 3 times. Final result was a strip around my house. The inside was left with a film everywhere all over my clothes and shoes and they left it that way.

Desired Settlement
Should practice better bedside manner. Compensation for damages.

Business Response
We made 5 to 6 trips back to this customer's house and made every attempt to please her. When you are filling walls it has to be done by drilling from the inside, through the siding on outside and leave plugs or remove siding and drill under it as not to leave plugs showing. This customer did not want the drilling from the inside or any plugs from the outside, so our only option left is to pull up a couple rows of siding and drill underneath to fill the wall cavity. This is the most time consuming of the three options.
This customer went through the Ameren Furnace/air sealing Program. So not only does the customer get a furnace at a fraction of the normal cost but also has to have the insulation part done. Ameren covers a big part of this and the customer pays the remaining. The customers part can be on a bill financing but they have to qualify and be up to date on their Ameren Bill for last previous year. She did not end up qualifying on her end and as a result has not paid the furnace people or our company.
We had a siding guy look at this, who said the siding was fine. We had a painter look at who said the whole house has peeling paint. Our guys went back in early Dec. after matching the paint and touched up the strips where we pulled the siding to drill the holes. When you pull old shake type siding with old paint, you will still see where the siding was removed. All the old paint in the cracks is disturbed and so we did
paint those areas.
As far as leaving a mess, our guys do not intentionally leave messes. As with any construction, there can be dust left. We make every effort to leave our work areas clean..
Our intention is to always leave our customers happy and feel we made every effort to do so here.

Industry Comparison| Chart

Contractor - Insulation, Insulation Removal, Contractor - Spray Foam Insulation

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.