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Consumer Complaints

BBB Accredited Business since 09/01/2013

TKS Concrete Specialist, Inc.

Phone: (309) 275-8731

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/25/2013Problems with Product / Service | Read Complaint Details
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Complaint
TKS Industries were contracted to put a stamped concrete walkway to our front porch, and also pour a new porch on the side of our house. After less than a year, the stamped concrete has begun to chip, and the side porch has many areas where the concrete is already flaking away. No chemicals were used on the concrete since it was installed. I made contact with the owner of the company several times by phone. He promised to come to our house to inspect the work and resolve the issue on at least 5 or 6 different occasions. After missing the appointments, he finally stopped answering the phone and would not answer text messages either. I have left him several messages by phone, and also sent countless text messages.

Desired Settlement
I want the concrete repaired so that it looks new, and replaced if needed. The reason we chose concrete was that it is supposed to look good for years and years.

Business' Initial Response
Company indicated via telephone customer has been contacted and situation is resolved. Verification sent to customer.

Industry Comparison| Chart

Concrete Contractors, Concrete - Stamped & Decorative, Patio Builder, Concrete Repair/Leveling

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.