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Consumer Complaints

BBB Accredited Business since 08/01/2006

Flooring Depot

Phone: (309) 663-0866Fax: (309) 663-9008

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/09/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
We purchased carpet from Flooring Depot Oct 2012 with 10 year wear warranty. Carpet started to wear within first year.
I have stopped by 4 times, called 3 times and sent a email. I did received an email from **** ******. He would get back to me soon. This has been going on for over two months. No one has got back to us. The name of the carpet is Sun Valley we paid $3,300.00. I did talk with Sun Valley they need complaint form from where we bought it.

Desired Settlement
We want all the carpet replaced.

Business Response
Our representative has been to the residence to inspect the condition of the carpet. In his professional opinion, the product is showing normal wear.
The manufacturer's warranty requires that carpet be professionally cleaned every 12 to 18 months. The material in question was installed about 18 months ago. Therefore, We have suggested to the homeowner they have the carpet professionally cleaned. If at that time they are still unhappy with the products appearance, we will file a claim on their behalf with the manufacturer.

Consumer Response
From: Marty and ***** **** (mailto:**************@hotmail.com)
Sent: Tuesday, April 01, 2014 6:11 PM
To: Better Business Bureau
Subject: RE: BBB Complaint Case# 19035735 (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)

I received a email on Mar 31, 2014 from *** (Carpet Weaver's) he wants me to have the carpet steam cleaned. I have asked him to pay for the cleaning if we still have the wear issue. I have not heard back from him.

Please leave the case open.

*****

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Industry Comparison| Chart

Carpet & Rug Dealers - New, Tile Sales, Floors - Hardwood, Floor Materials - Retail, Carpet & Rug Pads, Linings & Accessories, Carpet & Rug Dealers - Persian/Oriental Rugs, Hardwood Floor Contractors, Tile - Ceramic - Contractors & Dealers, Floors - Laminate, Carpet Installation, Floor Coverings & Installation

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.