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Find a Location

BMW of Peoria has 1 locations, listed below.

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    Business ProfileforBMW of Peoria

    New Car Dealers

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers new and used automobiles. This company offers new car sales.

    Business Details

    Location of This Business
    1720 W Pioneer Pkwy, Peoria, IL 61615-1947
    BBB File Opened:
    1/1/1984
    Years in Business:
    55
    Business Started:
    1/1/1969
    Business Started Locally:
    1/1/1969
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • BMW of Peoria, Inc.
    Business Management
    • Mr. Tim Leman, President
    • Mr. Nathanial Leman, GSM
    • Mr. Jon Fehr, HR/Legal
    • Mr. Justin Fehr, Manager
    Contact Information

    Principal

    • Mr. Tim Leman, President

    Customer Contact

    • Mr. Jon Fehr, HR/Legal
    Additional Contact Information

    Fax Numbers

    • (309) 692-5143
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/27/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On Sept 9th 2023 I went to BMW of Peoria to look at a 2015 Cadillac SRX. I test drove it with the salesmen, ****. As we drove down the street a ways, the check engine light came on. We drove it back to the dealership. He took it back to the service department to run a diagnostic on it. He said it was just the O2 sensor and it's not a big deal. I could still drive the car and it would not effect how it drives. I said no, I was not going to purchase the vehicle if it had the check engine light on. He then spoke to his manager and they agreed to replace the O2 sensors and that would turn off the check engine light. I agreed to purchase it then bc they said it was a simple fix and they agreed to fix it. I paid $12,317.00 that is with tax title and licenses. On Sept 22nd, The dealership picked my car up and took it in for servicing. On September 26th I received a call stating that the catalytic converter needed to be replace first before they can replace the O2 sensors. They dealership said that I would have to pay $4000 to fix the catalytic converter. I refused bc that was not part of the deal. They never told me the catalytic converter was bad after running the diagnostic text. I would have NEVER purchased if I had to pay and additional $4000! I ask for my money back, they said they could not take the car back bc It's already registered in my name and the taxed were already paid on it. But they could put me in another vehicle. I do not want another vehicle. I want this one fixed or my money back! As of 9/27/23 I still do not have the car back in my possession. They still have.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lisa K

    2 stars

    02/22/2024

    Have used this dealership numerous times over the years. Up until the last interaction things had been great. Unfortunately something changed. We traded a X4 30i for an M40i. When we test drove the vehicle we asked about the tires as they were making an odd noise. Were told that it was because they were bigger but if they continued to be an issue they would take care of it. We believed this as we had no reason to feel otherwise due to our previous interactions with them. At the request of our salesman, we took it into their service department. The gentlemen there immediately said it was due to the tires being summer only and should not be driven in weather under 45 degrees. Well that is an issue! It was in the 30's and that explains why it was making the noise. Long story short- Clinton the Sales Manager has lied and will not help resolve the issue. He has made excuses each time we discuss this with him. He doesn't seem to care that they sold us a vehicle that can't be driven year round in ******** and it is a SAFETY concern. We asked about the tires and the sales person obviously didn't know or deliberately didn't tell us the truth when we bought it. We will not be doing business with them again. Stay clear of them and buy your BMW from another business.

    Local BBB

    BBB of Central Illinois

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