Governor’s Office of Consumer Affairs announces $5.9 million settlement with DISH Network

August 04, 2009

Satellite company subject of serious complaints about sales practices

Atlanta, GA – DISH Network, L.L.C. will pay $5,991,000 in response to alleged violations of consumer protection laws identified by the Governor’s Office of Consumer Affairs and attorneys general in 45 other states. The states alleged the satellite TV provider and its third-party retailers engaged in deceptive and unfair sales practices. The company denied any wrongdoing.

In addition to the $5.9 million, DISH Network agreed to pay restitution to consumers and to enter into an agreement that limits how it can market services in the future.

Joe Doyle, Administrator of the Governor’s Office of Consumer Affairs, said, “I am pleased to announce the settlement today and to announce the possibility of consumer restitution for eligible consumers.”

The settlement resolves the states’ allegations that DISH Network:

  • Refused to accept responsibility for the misconduct of its third-party retailers and installers;
  • Made telemarketing calls to consumers in violation of do-not-call rules;
  • Failed to disclose all terms and conditions of their customer agreements, including the availability of rebates, credits and free offers;
  • Did not disclose that purchased or leased equipment was previously used and/or refurbished;
  • Made reference to competitors’ price offers when the goods or services being compared were materially different; and
  • Charged customer credit cards and debited bank accounts without providing adequate notice and obtaining appropriate authorization.

    Unresolved complaints sent to Dish Network or the Governor’s Office of Consumer Affairs since January 1, 2004 are eligible for the restitution program. Dish Network will notify consumers that they are eligible for the restitution program by sending a claims notice to those consumers. Additionally, consumers can file a complaint with Dish Network, the Governor’s Office of Consumer Affairs, or with the Better Business Bureau by December 14, 2009 to be considered for the restitution program as long as the complaint is about activity that took place within the last 2 years. To file a complaint with the Governor’s Office of Consumer Affairs, call 404-651-8600 or 800-869-1123 or go to

    Consumers who are not satisfied with the company’s offer of restitution may choose to file a claim to be decided by a third-party claims administrator. Questions or complaints regarding the refund process can be addressed to: DISH Network, L.L.C., Dispute Resolution Team, P.O. Box 9040, Littleton, CO 80120 or by e-mail at