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Central Georgia & the CSRA

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Consumer Complaints

BBB Accredited Business since 08/19/2005

Champion Window Company of Augusta

Phone: (706) 863-6553Fax: (706) 863-4740

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
06/02/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
15 year warrenty on window replacments
called about broken window replacement in Sept,Oct,Nov and Dec 2013 late dec **** came to measure and said he would have to order them. I had heard back as of may 2014 I called 12 on your side. They called champion.**** called on may 6 2014 and stated he would get back with me in a couple days. Today is the 21st of may and nothing. I paid 33,000.00 dollars for this room in 2009. the windows have a 15 year replacement warrenty

Desired Settlement
I want my windows replaced, actually there is a third window now that need replacing, I have a function at my home next month and would like them done before then

Final Consumer Response
I got a response from champion windows. They replaced one and have the other two on order. ****** came out to measure and replace he offered an explanation and possessed a kindly manner.

11/15/2013Problems with Product / Service

Industry Comparison| Chart

Windows, Doors, Windows - Installation & Service, Siding Contractors, Roofing Contractors, Patio, Porch & Deck Enclosures

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.