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Consumer Complaints

BBB Accredited Business since 03/24/2006

Georgia Siding & Window Company

Phone: (706) 860-5269

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
01/22/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Failure to stop leaks in roof of sunroom built by Georgia Siding & Window.
Contract for sunroom construction signed with ***** ******* of Georgia Siding & Window on Jan 13, 2012. Contractor responded a couple of times by caulking around chimney, but this did not stop the leaks. Further calls got no response. Called Columbia County offices to complain on June 5, 2012. Building inspector came out & looked, saw the leaks. Went to look at permit in files, and it did not match the work that was done - looked like it was submitted after the fact. Spoke with ***** ********* at Columbia County about it. She said she would get it fixed, as she could not have contractors she endorses doing shabby work. There has been no response from the contractor or the county since then. The leaks have gotten worse - now the roof is leaking from seams in the roof panels as well as at the chimney. I have to get it fixed, and soon. With all the recent rain, I'm trying to protect my rugs and furniture, but they are still getting damaged.

Desired Settlement
Clean out the caulking that is leaking, then install new flashing and re-seal with caulking around the chimney. Then pressure wash and coat the entire flat metal roof with a liquid EPDM rubber roof to stop the leaks at the joints between the roof panels.

Business Response
After speaking with you on Thursday, i immediately contacted Ms. ****** and met with her on Friday morning.I assured her that our intentions are to rectify the problem. We plan to start work on Friday Jan 23rd in compliance with her wishes, ***** ******* Georgia Siding and Window.

Industry Comparison| Chart

Siding Contractors, Screen Enclosures, Windows, Doors, Sunroom & Solarium Design & Construction, Windows - Installation & Service, Bathroom Remodeling, Construction & Remodeling Services, Roofing Contractors, Patio & Deck Builders, Carports

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.