Complaint Vector gave us 3yr contract;we ONLY agreed given military clse - if we get orders we break it. They lied & want 1 yrs $ in a home we don't live in. Vector Security lied to our faces and now claim that since we do not own the home we cannot break the 3 year contract. We made it 100% crystal clear we would NOT sign up with Vector if we could not break the contract upon receipt of orders. Now they want us to pay for July 2015 - June 2016 in a home we don't live in anymore. We now live in ******* and if this is not resolved by end of October the 'bill' will go to collections. Please help us out here - we are not looking to scam a system of any sort.
Desired Settlement Vector Security is the main company. However, ***************** in Macon GA are the assosciate sales representatives. When they took over from *** they told us they only do security for home owners. We said OK - take your system out of the house then. Then they lied and told us we could sign for Vector and add a military clause for renters - we made this 100% clear to them. ***************** needs to pay our year of service to Vector Security for lying to us. We were 110$ crystal clear on this matter that we would not sign a 3 year contract unless there was a military clause. They (***************** out of Macon GA) need to pay this bill for Vector or resolve it themselves internally. This is their mistake not mine.
Consumer Response I sent a legitimate complaint against ******* ********* a week or two ago in regards to a bill. This matter has been taken care of however, I am still going to lodge a complaint against ******* **********
Vector Security is just fine - I have no problems with them. Their vendor or sub-company out of Macon GA was the one that lied to us to get us to sign a 3-4 year contract knowing we didn't own the house. This was against Vector Security policy but the sales agent at our house was highly convincing. To make a long story short, we no longer owe the company anything (Vector) and are still I satisfied with the way ******* ********* handles their customers. Thank you
Complaint We were called from XXXX-XXX-XXXX. stated that we could get a free GE home monitoring system with free installation, signs for our yard, stickers etc With in fact received a home monitoring system from monitronx/Maximum Security. The system was placed in on Friday, contract signed on Friday. We were told that we would have 3 business days from the date of installation to cancel or make changes to our contract which was supposed to have been 36 months, but was switchedcto 60 months. I was called about the product on Tuesday, and in fact statedcthat I was told the Company was GE, and that I did not want a 60 month contract with them. I called them back today to reintegrate my point, and I was told that I had to keep the contract the way that it is. I was provided no copy of the contract because it was done via iPad. It was supposed to be emailed to me, it was supposed to be mailed to me. I have not received it yet. I told this company that I would keep their monitoring contract for 36 months. They have left me no recorse but to contact you for their false representations.
Desired Settlement 36 month contract with a reduced monthly contract fee. A copy of that contract. A certificate for my insurance purposes, and lawn signs. They do not need to represent themselves as GE home security and monitoring ever again. I will be contacting the FTC. As well!
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