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Central Georgia & the CSRA

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Consumer Complaints

BBB Accredited Business since 05/01/2009

Roper Roofing

Phone: (478) 988-8429Fax: (478) 218-7400

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
11/20/2013Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Credit, Billing or Collection Complaint Issue

Complaint: Roper Roofing has not paid for services rendered dispite repeated discussions. Good business practice includes paying for services rendered.
Unpaid debt.

Initial Business Response
Contact Name and Title: ***** *****
Contact Phone: XXXXXXXXXX
Contact Email: ********@gmail.com
***** **** ***** owns and operates ************* and was hired as a sub-contractor for a job that we were the general contractor on in warner robins known as ***********************. There were SEVERAL change orders caused by the owners request and by the City of Warner Robins requirements and our company paid all of the cost outstanding related to the job anticipateing our money to be returned. West plumbing was paid over 16000 dollars and there was a balance of 3400 +- ******** finally settled the balance owed me in October of 2013 which in turn paid this company off in full. I was in steady contact with ***** **** ***** throughout the entire process. We dont owe this company any money and fully expect a full extraction of this complaint.
Debt has been paid. I will be glad to show cancelled checks as they have all cleared the bank providing good funds for *************.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

08/29/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior repair

Complaint: roof addition is out of square
roof addition to cover back patio is out of square causing further work to patio addition to be halted

Initial Business Response
i just received this complaint through the mail this morningjune 3, 2014. It is confusing to me that after 4 years he is complaining to the BBB and we havent heard from him. I would be glad to stand behind anything we did but after 4 years.??

there is a possibility that his house (that the porch is attached to) is out someI dont know.

Has it been bumped? Did we do all of the work or did we do some and he do some.?

Initial Consumer Rebuttal
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, the company did all the work. Had I known you were still in businesses I would have called. I was under the impression the the company had file bankruptcy and was surprised to see you were still in business. The house is not out of square, just poor workmanship. When boards are two different lengths, that is work related.



Final Business Response
we are a very good contractor and take pride in our work. we have responded to this claim and feel like our responses are hones.
1. heard nothing for 4 years
2. we came out-took pictures and dont see any fault of ours
3. answered with integrity every complaint
4. resolution? we dont feel we have anything to resolve

the porch was done as a rough in framing with a gable roof that we put shingles on. Mr. ******* was pleased when we finished and paid us. He was going to finish the porch one day on his time.

This is all I know and as far as I am concerened, we have done everything ask of us.

would you like the pictures? If so, where do I forward them to?

***** *****

Final Consumer Response
You say "The work looks fine."...make sure you come out to the house when I am home and I will let you measure you workmanship

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Industry Comparison| Chart

Roofing Contractors, Building Contractors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.