Augusta Roofing & Remodeling

Find out more about Augusta Roofing & Remodeling:

BBB Accreditation BBB Rating Business Contact and Profile Business Management Additional Locations and Phone Numbers Customer Complaint History

Government Actions Advertising Review Industry Tips BBB Copyright and Reporting Policy

BBB Accreditation

BBB Rating for Augusta Roofing & Remodeling

Based on BBB files, Augusta Roofing & Remodeling has a BBB Rating of F on a scale from A+ to F.

• BBB does not have sufficient background information on this business.
• Failure to respond to one complaint filed against business.

Click here for an explanation of BBB Ratings

Business Management

Additional company management personnel include:

Mr. Gerald Upchurch - Co-owner

Additional Locations and Phone Numbers

Customer Complaint History for Augusta Roofing & Remodeling

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 2 complaints about Augusta Roofing & Remodeling in the last 36 months, our standard reporting period. Of the total of 2 complaints closed in 36 months, 1 was closed in the last year.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Industry Tips

Hiring a Roof Contractor

All roofing contractors are Not alike. The Better Business Bureau recommends that you prequalify your roofing contractor to get the job done the first time. The following guidelines will help you select a professional:

Check for a permanent place of business, telephone number, tax ID number, a business license where applicable.

Do not hesitate to ask to see copies of both liability coverage and workers compensation certificates. If a contractor is not properly insured, you may be liable for accidents that occur on your property. Make sure the coverage runs through the duration of your job.

Check to see if the roofing contractor is properly licensed and bonded. A payment bond will insure no mechanic's lien can be placed on your home because the subcontractors were not paid

Look for a company with a proven track record. The contractor can provide you with a list of completed projects. Call these clients to find out if they are satisfied.

Make sure the contractor is financially stable. A professional roofing contractor can provide financial information about his company. Also ask about payment procedures.

Carefully read and understand any roofing warranties offered, and watch for provisions that would void it.

The lowest bid is not always the best bid. If it sounds too good to be true, it probably is. Many fly-by-night contractors' below-cost bids seem attractive, but these contractors often are uninsured and perform substandard work. Remember, price is only one of the criteria for selecting a contractor.

Keep in mind that in some cases new roofing materials can be applied directly over an existing roof. This is usually possible only if there is one roofing layer already in place and if the sheathing, the boards to which the roofing is fastened, is in good condition. Avoiding unneeded roof stripping may save you a considerable amount of money.

Home Repair/Remodeling Contractor

Not All Home Repair/Remodeling contractors are alike. The Better Business Bureau of Central Georgia recommends that you prequalify your home repair/remodeling contractor to get the job done the first time. The following guidelines will help you select a professional:

Check for a permanent place of business, telephone number, tax ID number, and a business license where applicable.

Don't hesitate to ask to see copies of both liability coverage and workers compensation certificates. If a contractor is not properly insured, you may be liable for accidents that occur on your property. Make sure the coverage runs through the duration of your job. Don't let your homeowners insurance become the contractor's liability coverage.

Check to see if the contractor is properly licensed and bonded. A payment bond will insure a mechanic's lien cannot be placed on your home because the subcontractors were not paid.

Look for a company with a proven track record. The contractor can provide you with a list of completed projects. Call these clients to find out if they are satisfied.

Make sure the contractor is financially stable. A professional contractor can provide financial information about his company. Also ask about payment procedures.

Carefully read and understand any warranties offered, and watch for provisions that would void it.

The lowest bid is not always the best bid. If it sounds too good to be true, it probably is. Many fly-by-night contractors' below-cost bids seem attractive, but these contractors often are uninsured and perform substanstard work. Remember, price is only one of the criteria for selecting a contractor.

Avoid contractors who:
(1) Engage in high pressure sale tactics. Never decide before you investigate.
(2) Refuse to give written estimates or contracts.
(3) Fail to obtain proper permits or request the homeowner get them.
(4) Require full or substantial payment before work begins.

Be certain the contract includes a schedule of payments for the complete job. If you choose a contractor that requires a down payment, arrange the payments so that the down payment does not exceed $1,000 or 10% of the contract, whichever is less. Also, only pay for work that has been performed - never in advance! Remember, the payment schedule in your contract should be spelled out in dollars and cents - not in percentages!

Once you have signed a contract, make sure all contract changes are in writing and signed by you and the contractor. Never rely upon verbal change order agreements.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Augusta Roofing & Remodeling, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 10992
Report as of November 22, 2009 14:09
Copyright^© 2009 Better Business Bureau