The house we have recently moved into has unaddressed safety hazards and was not move in ready. Our requests to fix the house have been ignored.
Auben Realty is a horrible realty company that does not have the management able to handle its properties. My husband and I are military and have moved over 12 times in four years and have experience when it comes to moving into houses. When we saw the house online that we picked from Auben's website, it did not depict the house in the shape it actually was in when we showed up. And when we finally were able to move in, the house was not move in ready. There was a large concrete slab in the middle of the backyard that was not only an eyesore but a huge hazard as it had sharp edges all the way around. Auben advertised a fully fenced in back yard, however the house is not fully fenced in. It is missing a whole side of fencing along the backside of the back yard, and the only reason it is still contained is because the neighbor happens to have a fence. Several issues inside the house were reported at move in, including a broken dishwasher door that leaks, a broken sink that leaks, the concrete slab in the back yard, and a malfunctioning dead bolt lock. The back yard was covered with rusty wire which our dog not only pulled up but my husband stumbled into while looking at the absent fencing. Auben sent a contractor over to fix these things, and all they have done is remove the concrete slab, cover the deep hole it made with sand (destroying the yard) and breaking the deadbolt on the house to the point where it does not lock anymore. None of the other issues reported have been addressed, and it has been two weeks since we have moved in.
Our house is in a very bad neighborhood. Upon move in, no trash was picked up around the house, and it was in a dirty state. We found a used crack pipe and two large empty beer bottles by our side door indicating trespassers had been drinking and smoking crack in our yards. When we relayed this information to Auben, we requested they pay for a security system to ensure the outside of the house was safe. They refused to consider that, and so on top of the overpriced rent we now have to pay an additional fee just to keep the house safe. All of the houses surrounding us have security systems.
To top it all off, the house came without a phone jack port ANYWHERE in the house. When we called Auben, we asked them to wire the house for a phone jack so we could have the basic commodity of internet. They responded that internet is not a necessity, even though it is 2015, and that they supposed residents in the house would just use cell phones for communication. They did not offer to take money off our rent if we installed the ports using another company, therefore adding value to the house. They simply left it as "tough luck deal with it."
My husband visited them in person and spoke with the project manger in charge of the property. After an hour of small talk and schmoozing, the property manager agreed to look into having the same contractor who did a horrible job on the house to wire the house for internet. Ten days later we have heard nothing, and the contractor, when we contacted him, knew nothing about it.
Furthermore, the house uses a central gas heating system, and has no carbon monoxide detectors.
Auben staff have been unsupportive in helping us bring the house to a livable state. We pay 950 dollars a month for the house, and it is not worth any bit of it. When the house value is calculated on ****** and ******* rent is placed at 800 dollars a month for that house considering location and size.
While we do not need lowered rent, the **** we have been through with Auben guarantees we will be moving out once the year is up and will never use them again for rental services. We will be spreading the word to those who work on Fort Gordon as well, since nobody wants to deal with the headache we have dealt with.
Fix our house. Install internet ports, it is 2015 and nobody "doesn't use internet." Make the house safe by installing a safety system so random hoboes do not drink and smoke crack in the yard. Fix the items we have requested to be fixed, and consider refunding part of our security deposit and lowering our montly rent because the house was anything but move in ready and the state it is in does not warrant almost 1000 dollars a month.
Contact Name and Title: ***** ***** - CEO
Contact Phone: XXXXXXXXXX
Contact Email: *****@aubenrealty.com
***** ********* and *********** ******** first applied for a property managed by Auben Realty on January *** 2015. After selecting a few homes, changing move-in dates, the applicants finally moved into *** ***** ****** on 3**/2015.
The home the tenants moved into was a completely permitted renovation. As with any renovation, there were a few items that an inspection would not reveal. Many times, small leaks and other items are not present until repeated use after a tenant has moved into a home. The tenants provided a list of items that needed to be corrected on their move-in inspection. A work order was created, and all items have been addressed.
Augusta, Richmond County specifically, is known for historic neighborhoods and older homes. *** ***** ****** was built in 1911, a time in which no phone jacks could be found in any home. This home specifically never had a phone lines installed. It is not the practice of our firm to install cable or phone ports. Tenants are given authorization to have any of those installed for their convenience.
On 3/**/15, Ms. ********* informed our office that she would be having a security inspector come out because of her concerns with the neighborhood. A report of the findings was never provided to our office. The Fair Housing Act of 1968 prevents any real estate brokerage from making comments on neighborhoods, or steering clients into a specific area. What Ms. ********* feels to be an unsafe neighborhood is the place many of her neighbors call home, and have lived for many years. The residence is located just a couple of blocks away from the ******* ******* *****
Upon multiple complaints by the tenants, they were given the option to break their lease without the full termination policy our company normally upholds. The tenants declined the offer, and remain in the home. As previously stated, all maintenance concerns have been addressed and Auben Realty is in compliance with local, state, and federal laws regarding the home.
(The consumer indicated he/she DID NOT accept the response from the business.)
We understand the house is old. We understand many people call the area home, however that is not an excuse to not maintain the same level of security they all seem to feel they need on their houses.
We did not break the lease because we would have lost our 1200 dollar deposit on a house that is not even worth that much. We aren't rich.
Also, the issues in the house were only resolved after I filed this claim, and barely. We now have a backyard of sand because Auben is too cheap to use dirt. The first time the contractor came to the house is managed to break our deadbolt and that is about it.
We never had a security company come out to our house because they estimated it would cost an additional 70 dollars a month to secure the house. That would make the total we pay monthly on the poorly rennovated structure 1,020 dollars plus utilities.
And good luck finding people who will rent a house that you did not bother to put phone lines in. Again, only the bare minimum was done to make the house liveable and we are stuck with it because we cannot afford to move out.
Thank you for the weak respinse that did not even attempt to resolve any of our concerns.