Business ProfileforJiffy Lube

On ** Aug I took my 2008 ****** ****** in to have the AC charged and Coolant changed out. My driver side window was working fine when I gave the tech my key fob. While I was paying (transaction was completed) the other tech that worked on my AC came in and ask is there a trick to put your window up, I replied the passenger side? He said no, then I said no I'll take a look. When I walked out to the car my driver side window was rolled all the way down I attempted to roll it up but could not (it was stuck) you could hear the motor but the glass was stuck. I ask the tech who cashed me out to help he began to try and get the glass out, however the other tech came over and said "its our policy to roll the window down" and they cant fix it because they "don't do windows" I can go the street to *** to get it repaired. I then ask to speak with a manager because my window was working fine when I arrived. He went to get the manager and I followed him to the adjacent bay. I stood outside of the bay while the tech talked to Brittany the manager who was under the hood of a vehicle. I could only hear her say Im not talking to her did you tell her (speaking to the tech). I said I'm right here to talk to, after about 2-3 min the tech came and said she doesn't want to speak with you. I ask was there someone over her he said yes Im going to call. I proceeded to call the **** number on the receipt (no answer so I left a message). The tech came back out and said higher headquarters is making her come talk to you "its our policy to roll the window down". I waited another 20-30 mins in between both bays for Brittany to speak with me she never came out. I found another auto repair place to repair my window (the weather called for 90% rain) paid an additional $343.78 ******* ******** Auto. While enroute to the glass repair I received a phone call from ****** ****** (said he was the Vice President) ************* He was abrasive and rude stated I was offered quote to fix it and was not.