BBB Business Review

BBB Accredited Business since 08/17/2011

Bed Linens, Etc.

Phone: (877) 233-5462Fax: (706) 534-03878 Bristlecone Way, AugustaGA 30909-1845 Send email to Bed Linens, Etc.

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BBB Accreditation

A BBB Accredited Business since 08/17/2011

BBB has determined that Bed Linens, Etc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Bed Linens, Etc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Bed Linens, Etc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
03/17/2014Problems with Product / Service | Read Complaint Details

Company refuses to honor 30 day guarantee. 30 days is running out. Product is defective, falling apart. They refuse to provide refund.
on 2/17/14 I received King Sized Sheets, which I paid on a credit card for $145. I received no email acknowledgement of my order, or any packing slip/paperwork in my delivery indicating an order number.

I have been in email communication with "****", and she was able to locate my order by name.

0n 2/18, I emailed **** about a volatile, chemcial odor that was emitting from my sheets. Completely noxious. **** advised that I should wash the sheets in soda wash, and she agreed to contact the manufacturer to see what could be done.

After 20 days, **** neglected to respond, I re-aopproached her again today, 3/10.

I advised her that after washing the sheets three times, per HER instructions, the elastic fitting of the sheets is completely unravelling.

I paid nearly $150 for these sheets. Washed them 3 times per "****'s" instruction. They are only several weeks old and never used due to the noxious chemical embedded in the sheets.... and these sheets are falling a part.

**** refused to except my return, even though they offer a 30 guarantee. It is under 30 days.

**** advised they are 'not defective' (even though they are falling apart), and cannot be returned because they are washed (even though she ttold me to wash them, when she knew I had an issue with them and potentially wanting to return them).

These sheets are defective, and I desire a refund of my money. The $15 store credit is unacceptable, as I have no useable sheets, and I will never purchase from Bed Linens Etc again, so a $15 credit is useless.

Desired Settlement
I desire a refund of my purchase of King Sized sheet set, fitted sheet, flat sheet and two cases.
I will happily pay to return these sheets to them.

Business Response
Customer has been instructed to return the product for inspection. Once the item is inspected we will refund or replace.

01/28/2013Problems with Product / Service | Read Complaint Details

100% mattress pad ordered as listed on website and confirmed 100% percent cotton on phone. Mattress pad received: polyester fiber.
1.3.XX XXX% mattress pad ordered as listed on website and confirmed 100% percent cotton on phone.
1.7.13 Mattress pad received - material tag reads: "All New Material consisting of Polyester Fiber Cotton Coverings". I left voicemail and email describing product received.
1.8.13 ****** responded via email "This is the only mattress pad we have available. I apologize for the error I thought it was 100% cotton. We can give you an additional $10 off or you can return for a full refund"
1.8.13. I called, left voicemail and sent email requesting refund and UPS return shipping label. No replies to voicemail or email. Only recorded message answers calls.

Desired Settlement
100% refund. Company should be labeled as false advertiser and poor customer service.

Business' Initial Response
Customer has been refunded the full credit to his credit card. We are emailing a return shipping label to return the incorrect item. I apologize for the error.

Industry Comparison| Chart

Linens - Retail, Internet Shopping

Additional Information

BBB file opened: 02/02/2010Business started: 02/04/2005
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Ms. Rose Moseley (Owner)
Number of Employees


Business Category

Linens - Retail, Internet Shopping

Products & Services

This company (an online store only) offers linens at retail.

Alternate Business Names
Bed Linens, Etc., LLC
Industry Tips

Map & Directions

Map & Directions

Address for Bed Linens, Etc.

8 Bristlecone Way

Augusta, GA 30909-1845

To | From


1 Locations

  • 8 Bristlecone Way 

    Augusta, GA 30909-1845(877) 233-5462
    Fax: (706) 534-0387

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Georgia & the Central Savannah River Area. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Bed Linens, Etc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Linens - Retail


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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