BBB Business Review

BBB Accredited Business since 07/27/2006

Between the Edges Lawn Care & Landscaping, Inc.

Phone: (706) 863-9997Fax: (803) 278-1801View Additional Phone Numbers816 Edgefield Rd, North AugustaSC 29841-2483

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 07/27/2006

BBB has determined that Between the Edges Lawn Care & Landscaping, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Between the Edges Lawn Care & Landscaping, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Between the Edges Lawn Care & Landscaping, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
09/03/2014Problems with Product / Service
07/10/2013Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
Gave no regard to handling water and erosion issues. When we requested warranty on homes that BTE landscaped our phone calls were not returned.
We have two homes in the ************ subdivision that need warranty work to be preformed. We have requested that Between the Edges preform their warranty in a timely manor and have yet to receive any effort on their part to resolve these issues.

Desired Settlement
We would like BTE to honor their commitment and fix the issues with each yard.

Business' Initial Response
Contact Name and Title: ***** ******, VP
Contact Phone: XXXXXXXXXX
Contact Email: *******@betweentheedges.com
There are several issues that need to be brought forth about this complaint. First, the company complaining owes over $5,000 to Between the Edges. Numerous Invocies and statements plus an email were sent last summer (7/2012) to **** and *** ******** stating their balance and that warranty work would not be completed until the balance was paid. There was no response via email, in person, by check, or on the phone. The second issue is that ****** was contacted by ***** ************ manager for the *********) last month about issues on a wall constructed according to the builder(********) specifications and was told that *** needed to call ****** to move forward. A call was never received. No contact whatsoever was attempted by any of the ******** family by phone, email, or in person. The third issue is that the propertie(s) in question are past the normal one year warranty, therefore despite the other problems, an out of warranty property would have to be estimated before work could move forward.

Consumer's Final Response
The business needs to follow through with warranty to address standing water issues and concerns. The drainage is not properly set up given the slope of the property and will not effectively drain water off the property.

Business' Final Response
As stated in the previous response, we are owed money by the company complaining and the properties are well beyond the one year warranty. Furthermore, we did not do the clearing or lot grading for the properties in question therefore the complaint he has does not need to be with Between the Edges.

Industry Comparison| Chart

Landscape Contractors, Lawn Maintenance, Landscape Designers

Additional Information

top
BBB file opened: 01/30/2006Business started: 01/01/1999New Owner Date: 07/01/2006
Type of Entity

Corporation

Incorporated: June 2006, GA

Contact Information
Principal: Mr. Jeremy Kelley (President)Mrs. Tonya Kelley (Vice President)
Number of Employees

18

Business Category

Landscape Contractors, Lawn Maintenance, Landscape Designers

Products & Services

This company offers commercial/residential landscaping and lawn maintenance services including landscape design, irrigation, sod, french drains, and retaining walls.

Map & Directions

Map & Directions

Address for Between the Edges Lawn Care & Landscaping, Inc.

816 Edgefield Rd

North Augusta, SC 29841-2483

To | From

LocationsX

1 Locations

  • 816 Edgefield Rd 

    North Augusta, SC 29841-2483(706) 863-9997
    (803) 278-1888
    Fax: (803) 278-1801

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Better Business Bureau of Central Georgia and the CSRA, Inc.. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Between the Edges Lawn Care & Landscaping, Inc. is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (803) 278-1888
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X
X

Industry Tips for Landscape Contractors

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.