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Consumer Complaints

BBB Accredited Business since 05/21/2008

Prescott & Sons Construction, LLC

Phone: (803) 819-4142Fax: (803) 341-9452

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
01/30/2015Problems with Product / Service | Read Complaint Details
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Complaint
After rain damage (their fault) was supposedly repaired, my ceiling is cracking and mildew around the edge of ceiling damaged.
During the time of addition to our home, the contractor removed a portion of the roof on a Friday and did not put cover on the open area. We had rain all weekend and water poured into our home in several areas doing damage to those rooms. The contractor sent someone to repair the ceilings. The only thing they did was cover it up. Now that everything is dry, the ceiling is cracking and mildew around the edge where water had poured in. The finish work on the rest of the "job" was poor.
The contractor complained that he had to replace the wood floor in the bedroom, where the work was, but his workers are the ones that left the roof open for the rain to pour in.

We had to have buckets in several rooms to catch the water and to keep the wood floors in the family room from being ruined.

Desired Settlement
I would like the bathroom ceiling replaced and repaired properly. No just covered up. My Grandson has asthma and do not want this moldy area to have any affect with his breathing and it is unsightly.

Business Response
We were unaware there was any remaining ceiling issue. We have not received a call, letter, fax, visit, or email from Mrs. ******. We cannot address an issue that has not been made known to us. I do not have a problem correcting the ceiling. Mrs. ****** can call my personal cell phone (XXX) XXX-XXXX to set up a time for me to come by her home and assess the ceiling and schedule the repair.

Industry Comparison| Chart

Home Builders, Windows, Shutters, Construction & Remodeling Services, Siding Contractors, Roofing Contractors, Patio & Deck Builders, Home Improvements

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.