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Peach Services, Inc.

Phone: (478) 755-1792Fax: (478) 785-8039

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
05/14/2015Billing / Collection Issues | Read Complaint Details
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Complaint
I cannot get anyone to contact me after coming to my home for a service call on 12/8/2014 to remove a duster cloth from my dryer lint shaft. I was told a service call was $69.00. The employee was at my home about one hour. I was required to pay $185.00 at time of service but was not given a receipt stating what the charges were. I asked for a breakdown of services and was told by the employee that I would receive an email with itemized invoice. The invoice emailed to me showed $185.00 which does not have a breakdown of charges. I called and left a message requesting someone contact me with explanation of charges. I did not receive a return call therefore I sent an email, which I did not receive a reply. I mailed a letter and did not receive a response. On 1/12/15 I mailed a certified letter which was returned to me in 30 days after the post office was unable to deliver after attempting 3 times and was not claimed at the post office.

Desired Settlement
Explanation of what services were charged and how they determined I owed $116.00 more than the $69.00 service call charge.

Business Response
********** PEACH Services
PO Box 2188
Macon, Ga XXXXX

March 23, 2015

Mrs. *** ********,

I find it necessary to refund any monies received from you over the basic diagnostic fee. Please do not take this an admission that the money is not owed for our services. It is simply a refund to satisfy your request.

After rereading your letters, I have decided to simply describe how our pricing works. We sell service. This means we actually show up on time, and as you noted, make you aware that we are on our way. In addition, we overstock our trucks to ensure we have the parts required for most jobs on hand. This costs money. From your management position, I assume you know this term. Every part has been procured by someone, stocked by another and maintained by yet another person. I guess you see where this is leading. To make things simple and assure fair pricing, we devised a set price for each task. So, when your job required a cap and fitting to make your gas line safe, we had it on the truck and charged the appropriate price. Being a senior you were charged a reduced and recalculated rate. The same rate anyone would have been charged. There is no break down and I feel there is not a need to break it down. The only item you were charged for was the gas line repair. After which, the part had to be replaced on the truck. So, you can see where the extra labor comes in. It is simply the cost of convenience.

Where Mr ****** deviated and left a small problem was he didn't give you the repair cost up front. This is the only reason I am refunding any money.

Thank you for your business,

*** ******** **

Consumer Response
As I mentioned before, I was going to be out of town and my "held mail" has been delivered and there was no check from Peach Services. Please let me know my next step and especially if I need to make contact with the person who responded. Thank you again for your attention to this complain.

*** ********

Final Consumer Response
Consumer has received refund.

05/12/2015Problems with Product / Service | Read Complaint Details
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Complaint
Repairs resulted in additional damages to my main drain pipe.
I Called Peach Services to service/ repair the drain pipe on our house on 03/08/2015. They charges us $575 for the service.
11 days later, on 03/18/2015. There was a lot of mud/ dirt coming out of the bathtub when the washing machine was running.
I called Peach Services and spoke with ****** ********. He sent ***** ******* the plumber who did the service/ repair on it. **** ****** came and he looked at it for a minute, then he told us we have to pay $165 again if he fixes it. Otherwise, we have to hire another plumber to repair it. We told him that's not right, it's his "repair resulted in additional damage to our drain pipe". He should have it fix properly. He just LEFT. We called another licensed plumber to give us an opinion. The second plumber run a drain snake into the draining pipe and there was dirt/mud coming out. The second plumber told us that the connection that the first plumber did was properly bended when they filled it up without first putting gravel or dirt under the drain pipe. We told him "the first plumber just fill the dirt on top of it and start to jump on it when it's half filled". He says that can cause the connections on the drain pipe to bend and dirt will slowly sip into the pipe, that's why dirt/ mud is backing up into the bathtub.
We called back to Peaches Services and explain the situation, they sent another plumber over just to tell us to pay if we need them to fix it!!!
WE HAVE TO PAY THE SECOND PLUMBER TO COME OUT AND DO THE DIAGNOSIS AND WE PAID $575 TO PEACHES SERVICES THE FIRST TIME!
PLEASE, PLEASE HELP US!!! IT'S A COMPLETE RIP OFF!

Desired Settlement
We firmly believe that the service/ repair that they did resulted in additional damage to our drain pipe, we want them to refund our money.

Business Response
The conclusions drawn and statements made are inaccurate.

This lady called on a Sunday afternoon and began a continual barrage of questions regarding warranty on stoppages. I explained to here over five times that in fact there is no warranty on stoppages. Some of her other comments about not offering a warranty on stoppages struck me as strange. She said something to the effect of not standing behind our work and lack of experienced staff. (In hind sight, it appears this was a danger sign with this property owner that I failed to see) I further informed her that the only a sewer line can be warrantied is if we replaced the entire line. There is no way to know what might be inside or pressing down on the piping. After a few more calls, she decided to have us out to check her line.

I dispatched **** ******* He arrived, checked the job and it was determined that an outside clean out needed to be installed. The work was quoted and accepted based on a depth of 3' or less. In actuality, the depth was 4' which should have resulted in an additional charge. The lady had already had a money order printed, so **** decided to not pursue it. Once the clean out was installed, **** cleaned the line out with a cutter and a retrieval head. He pulled back roots and mud which he showed to the owner. The line was flowing. It continued to flow for eleven days. Throughout the job and after completion, **** informed the lady there was no warranty on the stoppage. It was apparent the line would in fact stop again due to root penetration.

When the property owner called with a new stoppage, I informed her that there was not a warranty on an unstop but I would send the tech by to check it. He informed her the cost to clear the line. At this point, the owner began complaining about warranty and having to pay for another unstop. She called the office and I informed her of the same. A little later, she called back and said another plumber (who is unlicensed) claimed the clean out was installed improperly. I spoke to the plumber on site and asked what he did to determine this. He said he he ran a blow bag and mud came out. When asked about his license, he was very wary and evasive.

At this point, I sent a second tech to the site to check the clean out. He ran a piece of cable by hand into the line over 8'. this put him beyond the point the clean out was installed. I told the tech to record any further conversation with the owner on site. What followed was a lot of threats regarding lawsuits, subpoenas and incorrect assumptions and conclusions. After the tech informed her that the clean out was ok, I instructed him to leave. I informed the property owner that our work was not at fault and that we were not interested in performing further work on the property. She told me she would see me in court and I assured her that I welcomed that opportunity. I also asked her to refrain from any further harassment of me, my employees and my business.

We have installed many clean outs, sewer lines and other buried projects. we always backfill and tamp the earth. Both employees on this particular job had just completed a buried utility safety and procedure course certified by the PSC. They are proficient towards their craft and take complete ownership of their work. This job was treated like any other job. They gave full diligent effort to it. The clean out is proper and installed within industry guidelines.

This owner is misguided in her attempts to slander, harass and otherwise damage the reputation of my business. I welcome a day in court if she decides to pursue. In addition, I have referred this matter to our attorney for proactive action. I take my business and reputation serious;y. I will not refund this money based on pure principle. Our work is correct and should be duly compensated for.

I believe this is an attempt to use threat and intimidation through a BBB complaint to force us to do work that we did not agree to. I will not do additional work on this property or any other property associated with this individual.

Industry Comparison| Chart

Heating & Air Conditioning, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Plumbers, Electricians, Air Conditioning Contractors & Systems

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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