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Consumer Complaints

BBB Accredited Business since 02/13/2015

Ivey's Heating and Air Conditioning

Phone: (478) 447-3744Fax: (478) 750-9595

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
07/01/2014Problems with Product / Service | Read Complaint Details
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Complaint
REPAIRS DONE TO HEATING UNIT DAMAGED LINES FOR ENTIRE SYSTEM LEFTB REFRIGERANT LOW
THE COMPLAINT IS CALLED IVEY'S OUT TO SEE WHY UNIT WAS FREEZING UP CLAIMS HE HAD TO CHECK ALL SORTS OF PROBLEMS BUT FINALLY PUT A DISTRIBUTOR ON UNIT AND CLAIMS IT WOULD FIX THE PROBLEM BUT AFTER INSTALLATION UNIT STILL KEPT FREEZING UP AND NOT WARMING PROPERLY SO I CALLED BACK AND WOULD NOT COME BACK OUT TO CHECK I. THE COST WAS $315.00 DONE BY ****** **** ON 1-31-14. ON X-XX-XX SWITCHED UNIT OVER TO AIR FOR COOLING UNIT FROZE OVER WAS POURING WATER CALLED BUT DID NOT COME OUT SO CALLED ANOTHER AIR SERVICE WHO CAME OUT AND HAD TO ADD REFRIGERANT WHERE ****** **** HAD TOOK OUT REFRIGERANT AND NOT ADDED THE CORRECT AMOUNT BACK IN AND WAS ALSO TOLD THAT THE DISTRIBUTOR MR. **** PUT ON HAD NOT BEEN PROPERLY SOLDERED THAT IT WAS ****** WORK AND A PIECE HAD BROKE OFF AND WAS CLOGGING A LINE CAUSING UNIT TO LEAK AND NOT PROPERLY COOL.

Desired Settlement
THE OTHER COMPANY CHARGED A TOTAL OF $216.50 TO COME OUT AND CHECK IVEY'S WORK AND ADD REFRIGERANT AND UNCLOG LINE. SO IT WOULD ATLEAST BE FAIR FOR IVEY'S TO REIMBURSE FOR THE PROBLEM HE CAUSED.

Business Response
Went to customers house in January. Unit iced up. Triping out pressure switch. Checked and found ductwork,not moveing enough air,needs more supplies and more return air.Also found distributor cloged on one tube. distributor has three tubes that feed system.33.3% cloged.Makes it ice up.Replaced part and added as much freon as i was able because of air flow problems.The drainline not a factor in January.The work i done was not ******.and i went out each time they called.After i replaced distributor, i never heard from them again ****** ****

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I DID CALL HIM AGAIN AFTER THE DISTRIBUTOR WAS PUT ON THE WHOLE UNIT WAS STILL FREEZING UP AND HE RESPONDED BY SAYING RUN A WATER HOSE ON IT IN SEVENTEEN DEGREE WEATHER. HE KNEW AT THAT POINT IT STILL WAS NOT PROPERLY FIXED BUT DID NOT OFFER TO COME BACK OUT AND TOLD HIM IT STILL WAS NOT PROPERLY HEATING HOUSE AND HE GOT SMART AND SAID THATS HOW IT WILL BE WHEN ITS COLD AND FREEZING OUTSIDE. CALLED ANOTHER COMPANY AND THE TECHNICIAN FOUND THROUGH HIS DIAGNOSTIC CHECK THAT THE NEW DISTRIBUTOR THAT ****** INSTALLED WAS OVER HEATED WHEN PUT ON AND CAUSED SOLDER TO BLOW UP IN THE UNIT CAUSING IT TO COMPLETELY CLOG AND CAUSED UNIT TO GO OUT. ALSO SAID IT WAS TO LOW ON REFRIGERANT AND DEFINITELY SHOULD HAVE HAD A NEW DEFROST SWITCH PUT ON FIRST THAT THE OLD DISTRIBUTOR WAS OKAY. THE OTHER TECH ALSO CHECKED AND VERIFIED THAT MY DUCT WORK WAS PROPER AND WORKING FINE FOR THIS SIZE HOUSE. DONNIE **** WAS THE ONE THAT CAUSED MAJOR DAMAGE TO THE UNIT IT WAS WORKING FINE EXCEPT FOR FREEZING UP UNTIL ****** WORKED ON IT AND HIS WORK WAS WHAT CAUSED THE UNIT TO GO OUT ALL THE WAY NOW. SO MY LAWYER SAID IT WOULD BE ONLY FAIR THAT ****** **** PAY FOR THE AMOUNT OF THE OTHER TECH OF $216.50 ARE HE COULD JUST PAY FOR THE NEW UNIT THAT WE ARE HAVING TO HAVE INSTALLED HIS CHOICE BECAUSE OF FAULTY WORK. AND ALSO ****** STATED THAT HE WAS NOT SURE WHAT HE DONE WOULD FIX THE PROBLEM. ******* ALSO STATED THAT HE WOULD HAVE TO TAKE IT STEP BY STEP TO SEE IF HIS WORK FIXED IT IF NOT WE WOULD DO SOMETHING DIFFERENT HE WAS NOT SURE WHAT THE PROBLEM WAS FROM THE GET GO.)

Industry Comparison| Chart

Heating & Air Conditioning, Air Conditioning Supplies & Parts, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air conditioning & Heating Contractors - Residential, Air Conditioning Contractors & Systems

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