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Central Georgia & the CSRA

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Consumer Complaints

BBB Accredited Business since 07/01/1993

Firestone Complete Auto Care

Phone: (706) 738-8171Fax: (706) 733-4596

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
05/28/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Customer Service Complaint Issue

Complaint: Failed to inspect my tires during a purchase which caused an accident 3 days later.
I have filed this complaint with you twice in 2012 after Firestone Corporate office would not help me resolve the issue. I sent in all photos and estimates regarding the situation and it took them several months to respond and they sent all letters to a prior address. The address the letters were sent to was not on any of the correspondence that I mailed to them. I want compensation for my tires and the damage to my car.

Initial Business Response
We are in receipt of the complaint filed by Ms. *****************. While we regret this situation occurred, upon careful inspection by our engineering staff, it was determined that workmanship/materials was not the cause of the tire failure. While we understand Ms. ***************** was in the store prior to the incident, this is a product liability matter and not a store matter. Her visit to the store prior to the incident had no connection. If you have additional questions, please contact me at **********@bfusa.com.

We have previously responded to this complaint in that it was a product liability Claim(defective tire) and was turned over to our technical service center for review. A claim was set up, claim # XXXXXX in 2012 and after careful examination of the tire it was determined that there was not a defect in the tire and the claim was denied on 8/2/2012. This information was relayed to Mrs. ***** ***************** according to the technical service center. The determination was that the tire had been run overloaded/underinflated condition and the tire eventually failed.

Final Business Response
We have previously responded to this complaint in that it was a product liability Claim(defective tire) and was turned over to our technical service center for review. A claim was set up, claim # XXXXXX in 2012 and after careful examination of the tire it was determined that there was not a defect in the tire and the claim was denied on 8/2/2012. This information was relayed to Mrs. ***** ***************** according to the technical service center. The determination was that the tire had been run overloaded/underinflated condition and the tire eventually failed.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Auto Repair & Service, Tire Distributors & Manufacturers, Battery Supplies, Tire Retread & Repair, Mufflers & Exhaust Systems, Brake Service, Tire Dealers, Shock Absorbers, Battery Repairing & Rebuilding

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.