Hello, my complaint with TCL auto sales is unfair customer service practices that include failure to relay to me proper charges, fees and payments due
My name is ******** ****** and I purchased a car from TCL auto sales in February 2014. This was done in good faith with word from a family member that they were a replicable company. I've dealt with a few used car businesses in the past that rip you off and sell you bad cars but here is my issue with TCL. In May my job and living situations changed. New job, better pay but farther from home. Also, I lost help from my spouse because of his lost of employment. So I was in a bind. I called and made arrangements with the office person. With rudeness in her tone and unwillingness to listen she quickly asked how much and when I could bring the amount in. I told her and hung up. When I did go into the office I spoke with person who sold me the car and told her that I would only like to speak with her from that point on. This was in June. My payment hadn't been paid but over the months I had been asking to have the air conditioning repaired in the car because there was a leak that adding sealant and freon didn't fix. I was told I had to pay $60 because I hadn't been given an "we owe you" on that. I paid someone else to put freon in the car which led to me finding out the bigger issue. Also within the first month the car broke down and I put a new battery in. A total of $130 for the battery. So as you may see, with my personal circumstances in a bind I still took it upon myself to do these repairs even though only a few months had passed. Not six months or a year but from the beginning I was putting money in. So when I went to inquire about how much was needed to get my car back. I was given the biggest run around ever. I didn't want to lose a car I had put 1,500 down for, a new battery and ac services. So I came in and ***** told me (because I mentioned the other woman is rude) that I needed to pay the repossession fee to get the car back. No amount was told to me just that statement. So I came back that Friday or Saturday to pay and get my car back. I assumed it was a tow fee of $50 or $60 dollars. Again this was my assumption because i hadn't been told an amount. ***** and the other office woman said we'll take care of the air conditioning issues and everything. I get there and I'm told that the repossession fee was $250! Woah! So the money I brought wasn't enough to get my car back. After I'm told that shocking amount, I leave disappointed. The following week I came back because with the help of good friends and family, I got the $250 to get my car back so I can continue to work my job and take car of my family. I get there with this amount and I'm still told a different amount! This was very disappointing! ***** sat there and told me that I had to have $535 to get my car back! This poor business handling had exhausted me. With all this, I knew a payment was due as we'll but that's not the amount I was told to bring to get my car! I feel like this is a case of trying to rip someone off when you have had them come on two occasions with money and still not return a vehicle that they have put so much down on and so much into. Please help me get this resolved because I have been ripped off by enough crooks in my life! I'm just trying to get what I deserve and that's fair treatment with businesses that have solid business practices.
At this point, I am seeking a refund in the total amount of down payments and costs for repairs and services that I put into the vehicle.
Contact Name and Title: S. ***** *****, VP
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@gmail.com
******** ****** purchased a 2005 Chrysler PT Cruiser on February 19th 2014. We here at TCL Auto Sales sale all cars as is unless there is the need of a "We Owe" agreement at the time of purchase. In Mrs. ******'s case there was no need of this type of agreement at the time of purchase. She did give us a call about her air conditioning and we gave her a quote on the cost to charge the A/C, to which she declined. After repossession in June due to delinquent payment; Mrs. ****** inform me that she had someone else work on her A/C. We at TCL Auto Sales clearly state during signing of the contracts that we allow a 10 day grace period on monthly payment unless other arrangements have been made. Also we clearly state that we have repossession fee of $300 in addition to the past due payment. In this case we offered Mrs. ****** a deduction of the repo fee to $250 as a courtesy to her stated hardship in job changes. There is difference in cost of repossession services and towing services. Mrs. ****** was given a courtesy call about her May payment once the 10 day grace period had laps in hopes to make arrangements to avoid repossession. Arrangements were made with our collection manager and Mrs. ****** defaulted which resulted in repossession. When Mrs. ****** came to our office with $60.00, I told her the correct amount and did not apply the $60.00 to her account as reverence to allow her more time to pay the full amount. We here at TCL Auto Sales take pride in customer satisfaction and honor the contractual agreement between us and the consumer.
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to TCL Auto Sales reply I'd like to say that when I indeed did come to the office with $60 I was told that the repossession fee was $250. I then returned with $250 as I was told. I was then still denied possession of my car. I accepted the car "AS IS" which is why I didnt make a complaint about the AC not working, nor the fact that I bought a new battery within a month of having the car because it broke down on me. My issue is simply that I made the effort to get my car back by having in total $300 dollars and was still denied. I am not in the business of throwing away money, and there is no reason why I shouldn't still have a car that I paid $1500 dollars down on. It should not be that easy for a business to just deny my payment as if my money is somehow unacceptable or not worthy, and for me to be without a car or my money. In reference to them "honoring contractual agreements", my reply is that nowhere in the contract does it give the repossession fee which leads me to believe that it can be whatever amount they please, which is unacceptable to me. I was never given anything in writing as to how much it was to get my car back, just different amounts every time I returned. Please tell me that this is not best practices for any business. Thank you and I hope to have this issue resolved.