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Central Georgia & the CSRA

BBB Business Review

BBB Accredited Business since 04/03/2012

Car Source

Phone: (478) 922-0082Fax: (478) 922-48071010 Watson Blvd, Warner RobinsGA 31093-3420 Send email to Car Source

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BBB Accreditation

A BBB Accredited Business since 04/03/2012

BBB has determined that Car Source meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Car Source's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
10/14/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: Car source Dealer sold me a car with bad transmision and oil leak when I complained he gave me the run around and treatened to repo car.
I made a payment throw money order and awaiting receipt throw the mail I haven't recieved it yet has been over 3 weeks.

Initial Business Response
Contact Name and Title: ** *****; President
Contact Phone: XXX-XXX-XXXX
Contact Email: *********@live.com
Thank you to the BBB for the continued efforts in providing consumers as well as businesses with the tools to insure safe business dealings and ethics.

Ms. ***** did indeed have a mechanical issue with the pre-owned vehicle purchased from Car Source. Ms. ***** purchased the vehicle with a 3 months or 3000 mile warranty which covers such issues up to $1500. Ms. ***** was advised to take the vehicle to ******** **** ******* as they will honor the 3rd party warranty through **** Ms. ***** refused to have the repairs performed per the Service Rep at ******** ***** Ms. ***** has not contacted Car Source about this issue again.

As for the complaint about ** "threatening" to repossess the vehicle, I believe Ms. ***** did not word the conversation correctly. Ms. *****'s Payment was in default and wrote Car Source a note explaining the reason for her default payment (Car Source will provide copy of note upon request from BBB. Ms. ***** was advised of the consequences of an account in default which was "If the account is more than 10 days late, it is in default and will 'RISK' repossession". Car Source will also provide a copy of this letter to the BBB upon request.

Thank you

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Auto Dealers - Used Cars

Additional Information

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This company's name is being used by scammers trying to lure consumers into wire transferring money for extremely underpriced repossessed cars. The BBB warns consumers to be wary of any website offering too good to be true deals on the sale of any automobile. We also ask that consumers verify the existence of any company by checking with the BBB and verifying the offer by calling the company's physical location.

BBB file opened: 04/05/1995Business started: 01/01/1955
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Secretary of State - Georgia
214 State Capitol sw
Atlanta, GA30334
(404) 656-2817
http://www.sos.state.ga.us

BBB records show a license number of UCAR036306 for this company, issued by Secretary of State - Georgia. Their web address is http://www.sos.state.ga.us. The expiration date of this license is 03/31/2012.

Type: Dept of Motor Vehicles

Type of Entity

Corporation

Incorporated: December 2004, GA

Contact Information
Principal: Mr. A. C. Srour (Manager)
Number of Employees

4

Business Category

Auto Dealers - Used Cars

Alternate Business Names
A. C. Srour, Inc.
Industry Tips
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Purchasing a Car Online
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers

Map & Directions

Map & Directions

Address for Car Source

1010 Watson Blvd

Warner Robins, GA 31093-3420

To | From

LocationsX

1 Locations

  • 1010 Watson Blvd 

    Warner Robins, GA 31093-3420

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Georgia & the Central Savannah River Area. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Car Source is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.