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          Butler Ford Honda has 1 locations, listed below.

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            Business ProfileButler Ford Honda

            New Car Dealers
            BBB accredited business

            Contact Information

            2631 N Columbia St

            Milledgeville, GA 31061-7727

            Get Directions
            Visit Website
            (478) 453-9391

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            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/14/1990

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            2631 N Columbia St, Milledgeville, GA 31061-7727
            BBB File Opened:
            8/14/1990
            Years in Business:
            33
            Business Started:
            5/21/1990
            Business Incorporated:
            6/28/1988
            Accredited Since:
            8/14/1990
            Type of Entity:
            Corporation
            Alternate Business Name
            • Butler Ford, Inc.
            Business Management
            • Mr. Marshall Butler, Owner
            Contact Information

            Principal

            • Mr. Marshall Butler, Owner

            Customer Contact

            • Mr. Marshall Butler, Owner
            • Mr. Matt Brabham, General Manager
            • Mr. Terrill Head, Service Manager
            • Mr. Anita Rainey, Comptroller
            • Ms. Konnie Dekle, Executive Assistant
            • Mr. Matt Bradham, General Manager
            Additional Contact Information

            Fax Numbers

            • (478) 452-2398
              Primary Fax
            • (478) 453-9693
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/30/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            This issue was the Service writer making a commitment to returned car. Then she took the day off, and I was never notified. The next day I called and got in touch with her around 10:30. Service writer explained the issues with the software upgrade. Paid the bill, got number to order Navigation USB. The Service writer told me car was on the way at 10:30. About 11:45 I got text it was on its way. I called around 2:00 and it was still at Butler lot and I was told the keys were still there. The car arrived around 4. Service requested: Called for pick up and delivery and was told I would be called on Monday to arrange. No call so I called! -Engine fan at high speed -Sun roof guide was broken -Wanted the Navigation update installed Car was picked up and taken to the dealer. Got a call with the necessary. Approved the charges and car was to be returned Wednesday. Wednesday came and went with no contact & I called the next morning. Was told navigation would take 3 hours due to lack of software. I got the telephone number to order the USB. After hearing it was on it way a few times I called Service reached voice mail, called back for sales and left a message for the GM. Got a call back from the Service Manager at direction of the GM. He blamed all issues on the “girls” he supervises and he would take care of it! I asked a few other questions about quality of work Left another message for the GM. Matt and I spoke and said he had called. I had no record of his call so he texted me his call list that confirmed he had tried to call and I showed him my missed call list on my phone. His calls were there but were not identified in anyway as coming from Butler. Matt offered me a free service and I refused anything for free, I don’t mind paying for GOOD SERVICE. I do not remember discussing the Navigation upgrade with Matt since I already bought the USB. It Matt said he knew they had issues with the phone system but the owner refused to make any changes.
            Read More
            Read 8 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            John Don S

            11/17/2023

            I have probably spent close to $10,000 in servicing my two vehicles at Butler Ford and why the mechanical work is OK, the support work is always lacking. When you get call, you get hung up on multiple occasions and have to call back, messages left on service, writers and service managers phone go unanswered and not returned and when they tell you your car is going to be ready on a certain day and it’s not they never called to say when it will be available. I am now trying to get a hold of the general manager, whose voicemail sounds like gibberish and I will be anxious to hear after an hour of waiting if he will return my call.

            Butler Ford Honda Response

            11/28/2023

            I spoke with Mr. Sadler and tried to satisfy him with free service. I have records of two outbound calls to Mr. Sadler that he swears he didn't receive. I did however speak with him at length that same day. This gentleman is upset that he purchased a GPS update online for $400 and wants us to update for free. It would take my Tech 4 hours to complete. He could have solved this on his own by purchasing a $45 USB. It is impossible to make this customer happy. 

            Customer Response

            11/28/2023

            What a bunch of ****! I don’t know who is responding to this, but the information is extremely slanted so it might be the service manager who blamed everything on the girls. I showed the GM my missed calls and NONE were identified as Butler Ford. He showed me his out bound list and they matched. I never asked for the Navigation to be installed for free, never I asked them if they could do it and they told me they didn’t have the correct software so I ordered the USB. I was told my car would be delivered on a Monday and it was not delivered until late afternoon on the next. Nobody had told anybody that didn’t need to be delivered back, and the manager did not follow up to make sure it was done.
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau serving the Fall Line Corridor, Inc.

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