Business ProfileforDavis Appliance & Furniture

On ******* **, 2023, I purchased a washer and dryer in the amount of $1,694.00. At the time of purchase I was informed by the sales person, Heather, that the merchandise would be ordered that day, and delivered to me on ******* **, I called Heather on ******* ** to confirm that the merchandise was being delivered, and was informed that it did not come in, and that it should be in by the following Monday. On ******* **, the order still had not come in. I spoke with Heather again on ******* **, and was informed that it still had not come in , and was assured that no payment would be drafted from my account before I received the merchandise. On ******* ** a payment of $178.67 was drafted from my checking account. I called to speak with Heather concerning this, but was informed that she was with another customer, and that she would be notified to return my call. I called again later that evening to speak with Heather because she had not returned my call. and was informed that she had left for the day, so I asked to speak with a manager. The call was directed to "Claudia", to whom I expressed my concerns, and dissatisfaction with the service. I informed her that I would like to cancel my purchase, to which she responded, "Ok, no problem. I'll let Heather know." On ******* **, I received a call from Claudia, stating that I did not cancel the order correctly, and must come to the store with my original purchase receipt to cancel. She stated I would be charged a restocking fee for canceling the order. I stated that I should not be charged a restocking fee for merchandise that was not delivered, and still not available at the time. I went in to cancel 'correctly' on ******** *, and was informed that Claudia had left for the day. I returned to the store on ******** * and was referred by Claudia to the store owner, who insisted on charging a restocking fee. I disputed the fee; and the matter was not resolved. I would like to share more information concerning this matter.