It has been almost four months and I have not received my furniture but I am already paying for it.
On March 6, 2015 I decided to finance a dinning room table and an armoire from Davis Appliance. I was told that day, that the table was there in storage and they were going to tag it for me. The table on display had a defect on it and specifically said that I did not want that one and the sales representative (a Hispanic) lady assured me there was one in storage. I received a phone call in April asking why I had not picked up my furniture and I informed the sales representative that I had not received a phone call letting me know that my armoire was in. She double checked and apologized stating that it would be in that following week. On April 30, 2015 I went to pick up my table armoire. I was informed that the armoire was not there and it would take another week. They told me I had to sign the paperwork stating that I was picking up the table but they would make a note that I still had to come back to get another piece of furniture. My father and I went to the storage shed behind the building to get the table, where I was informed that there was no table there. I went back into the store to let them know that there was no table and the confirmed that they made a mistake and it was never tagged and they sold it. One of the managers (an older white gentleman) said that he could either take the table off of my ticket, order me a new table and it would take a few weeks to come in, or I could take the one off display. I informed him that the one on display had a defect and I did not want that one. They assured me that if I took that one they would order another top for it and have it delivered to my house and put together. I accepted that deal. Upon putting the table and chairs in my truck, one of the helpers was very rude and not wanting to help my father lift the items in the truck. I informed the older while gentlemen who only made a comment that "sometimes you just have to deal with stupid people." On May 25, 2015, I had not received a phone call regarding my armoire or my table top so I went by the store. I stated to the lady working the front desk that I no longer wanted the armoire because it was taking too long for me to get it. This Hispanic lady overheard and said that it was there and should have gotten a call. I informed her that I had not gotten a call and she insisted that I should have. The lady at the front desk checked and she said that there was no indication that a phone call had been made to me. I also asked her to check on the progress of my table top. She called someone, who then called the company where the table was from and said that they were closed because it was Memorial Day but they would call that following day and let me know. She then proceeded to tell me that they could not take off the armiore because I had enter a contract, but because I had not started paying on it and I had not received it I insisted on speaking to a manager. She then contacted a manager (**********) and she called the finance company to see if they could remove it and they did. I called the finance company the following week and because they had not received a fax from Davis stating it was removed it was still on my account. They sent it later that day. May 26 I got a call stating the table would be in in one to two weeks. I called back on June 16 because I still had not had a phone call and was instructed that someone would call me back and I still have not gotten a phone call.
I am scheduled to make a payment on this table next week. It is unacceptable that 1. My table was not there when I went to pick it up in May and that they still do not have my replacement table top. I no longer desire to do business with this company. I would like to keep the table that I have (the defected one) and be let out of my contract with them. I do not want to pay anything for this table because it was not what I originally ordered.
Mrs. **** purchased items from our store on 3/7/15. She came into the store to pick the items up on April 30, 2015 (a month a half later). When she came to pick up the table, we went in the warehouse to get it, and it had been sold. Apparently the customer tag had fallen off of the item. Mr. ***** spoke with Mrs. **** and informed her we could either cancel out the contract or she could have the floor model. Mrs. **** showed that it was damaged at which point we advised she could take that one and as soon as were able, we would order a new one and swap it out for her. She agreed to this. We called the rep at the manufacturer and per their company policy, they cannot ship us the new piece until we have at least a $6000.00 order. We are still working on getting this order together as we cannot just order unnecessary items. We spoke with Mrs. **** this morning (June 29, 2015), she stated she no longer wants the new table, but wants to keep the old one. We advised we would speak to Mr. ***** to see if he would discount it for her due to the issues at hand. She advised no, she wants to keep the table and just doesn't want to pay for it. We cannot do that as our company would be out of business. We explained this to her and she said okay, she would be expecting our call. At this point, we are only willing to exchange it for the brand new one once it arrives and she can continue using that one until we receive it.
(The consumer indicated he/she DID NOT accept the response from the business.)
When I first agreed to take the damaged floor model I was told that it would take two weeks for the table that I paid for (the non-damaged one) to come in. The reason it had taken a month and a half later to pick up my table was because my jewelry piece had not come in (and was still not there when I went to pick up the table). I have been told that my table would be ready for pick-up a week after each telephone call that I made. Never once did they indicate to me that there was issue with the shipping company not having enough orders, an issue which is not problem of the buyer. There has not been any consistent communication on the part of Davis Appliance and I am appalled at how they have handled this situation. Releasing me out of my contract and giving me the DAMAGED table for free or at a discounted rate would not be the reason for Davis appliance going out of business, it would be their lack of customer service and unprofessional way they handle business. I will continue to pursue legal action as it relates to this matter. More importantly I do not want the table or any other piece of furniture that is associated with Davis Appliance.