Complaint Unable to have anyone get back to me through e-mail or telephone I have called twice and e-mailed this company at least three times over the course of a week to obtain help in getting started with their company. I have reviewed the introductory videos and have tried to follow their instructions. After being unable to proceed with certain steps, I reached out to them to ask for help. No emails returned or phone calls. I am beyond frustrated.
Desired Settlement I would either like someone to respond to my inquiries or a refund of $59.99 for what I feel like is an unfulfilled promise of help.
Business Response We are sorry you are having trouble getting through. We do not see your email with the completed work or any of your inquires. Please send us a copy of your completed work to our email - ***************@aol.com. This is our publicly posted email address. We will respond quickly to your email.
Type At Home Management
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I am waiting for a response from them. Interesting that at least one e-mail was sent to the e-mail address they gave. I just don't know how to proceed at this point.
Final Consumer Response A full refund was given to me today, 09/16/2014. I am satisfied with the outcome.
Complaint On May 17th 2014 I paid $29.99 through my PayPal account for a part-time position with typeathome.com. As of today May 29th 2014 I've gotten no respon On May 17th 2014 I ********* *** ******* paid $29.99 through my pay pal account for a part-time position with typeathome.com. As of today May 29th I've gotten no response from typeathome.com.Please help me get my refund. Thank You
Desired Settlement The amount I paid them $29.99.
Business Response Dear Better Business Bureau. The customer made a payment on 5/23/2014, not 5/17/2014. We sent a welcome letter email to her on 5/24/2014 with full instructions to her Paypal email address, which is all we had on file. Her Paypal email address has a different persons name in the email address. We never received a response from the customer after repeated attempts. In an effort to resolve this matter we have processed a refund in the amount of $29.99 to the customers same paypal account that was used to register. The refund transaction info is processed below: Refund (Unique Transaction ID # XXXXXXXXXXXXXXX)
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I received my refund of $29.99 thank you
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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