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BBB Accredited Business since 01/29/2010

Discovery Marketing & Distributing Inc. (Headquarters)

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Phone: (407) 523-0775Fax: (407) 294-2852View Additional Phone Numbers6505 Edgewater Dr, OrlandoFL 32810-4205 Send email to Discovery Marketing & Distributing Inc.

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BBB Accreditation

A BBB Accredited Business since 01/29/2010

BBB has determined that Discovery Marketing & Distributing Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Discovery Marketing & Distributing Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 80 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

80 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues25
Billing / Collection Issues1
Delivery Issues1
Guarantee / Warranty Issues2
Problems with Product / Service51
Total Closed Complaints 80

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Discovery Marketing & Distributing Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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In some instances when the consumer decides to purchase and finance the system, two separate cancellation periods may apply. The Federal Trade Commission's (FTC's) Cooling-Off Rule applies to sales at the buyer's home. Under the Cooling-Off Rule, the consumer has a right to cancel for a full refund until midnight of the third business day after the sale. (Visit www.ftc.gov for complete information.) Cancellation must be done by mail, making sure the envelope is post-marked before midnight of the third business day after the contract date. (Saturday is considered a business day; Sundays and federal holidays are not.)

If you sign a financing agreement it will have a separate three day cancellation period. Therefore, if you cancel the financing, but not the purchase of the system, you still may be obligated to purchase the system.

BBB file opened: 10/01/2004Business started: 07/01/1990
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business & Professional Regulation
1940 N Monroe St STE 50
Tallahassee, FL32399-0750
(850) 487-1395
http://www.myflorida.com/dbpr

BBB records show a license number of CFC023606 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr.

Type: Certified Plumbing Contractor

BBB records show a license number of CAC057033 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr.

Type: Certified Air Conditioning Contractor

Contact Information
Principal: Mr. Jason Spinney (Director of Operations)Mr. Timothy V Randolph (President)
Business Category

Water Filtration & Purification Equipment, Air Duct Systems, Air Conditioning Repair, Water Treatment Equipment,Service & Supplies, Water Soft & Conditioning Equipment Service & Supplies, Air Conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Air Conditioning Contractors & Systems

Products & Services

The company sells and services water treatment equipment manufactured by Aquion under the trade name of RainSoft. Also sells and services air filtration and heating/air conditioning equipment.

Alternate Business Names
DM&D Inc., Rainsoft, Florida Energy Water and Air

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.