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BBB Accredited Business since 12/11/1991

Starwood Vacation Ownership

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Phone: (407) 903-4312Fax: (407) 903-4300View Additional Phone Numbers9002 San Marco Court, OrlandoFL 32819 Send email to Starwood Vacation Ownership

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BBB Accreditation

A BBB Accredited Business since 12/11/1991

BBB has determined that Starwood Vacation Ownership meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Starwood Vacation Ownership's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 75 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

75 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues33
Billing / Collection Issues10
Problems with Product / Service32
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 75

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Starwood Vacation Ownership

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 10/01/2004Business started: 07/01/1980
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Office of Financial Regulation
200 E Gaines St
Tallahassee, FL 32399-6502
(850) 410-9805
http://www.flofr.com

Contact Information
Principal: Glen Westberry Ms. Jo-Ann Cortez Mr. Joseph Hernandez (Consumer Affairs)Ms. Barbara Livingston Ms. Tabitha Rogers Ms. Carla Smith (Director, Consumer Affairs)
Business Category

Vacation Timeshare, Travel Clubs, Timeshare Companies, Resorts, Real Estate Developers, Consumer Finance & Loan Companies

Products & Services

This company offers developing, marketing and selling timeshares.

Alternate Business Names
Sheraton SVO Vistana Villages Inc., Sheraton Vacation Services, Sheraton Vistana Resort, Sheraton Vistana Villages, Sheratons Vistana Villages, SVO Portfolio Services, Vistana Development & Management LTD, Vistana Development Inc, Vistana Development, ltd, Vistana Resort
Industry Tips
Timeshare Purchase
Travel Clubs

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.