BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 08/16/1987
Island One Resorts
Phone: (407) 859-8900Fax: (407) 240-9506View Additional Phone Numbers8680 Commodity Cir, Orlando, FL 32819-9000 Send email to Island One Resortswww.islandone.comView Additional Web AddressesFacebookTwitterGoogle+
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BBB Accreditation
A BBB Accredited Business since 08/16/1987
BBB has determined that Island One Resorts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Island One Resorts' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 53 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 15 |
| Billing / Collection Issues | 5 |
| Problems with Product / Service | 32 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 52 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topClub Navigo Destinations are independently owned and operated properties having alliances with Club Navigo. Members utilize their vacation points at these resorts just as they would at a Club Navigo resort, giving them maximum flexibility in their holiday experiences.
The only resort locations owned and operated by Club Navigo are listed in this report.
BBB file opened: 10/01/2004Business started: 08/01/1981Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of ST32200 for this company. Seller of Travel.
Type: Seller of TravelBBB records show a license number of TC2188 for this company.
Type: Telemarketing LicenseContact Information
Principal: Sterling Stoudenmire (CEO)Customer Contact: Ms. Barbara A. Kerchner (Senior Director, Business Services & Compliance)Ms. Gina Schwiegerath (Vice President of Human Resources)Business Category
Vacation Timeshare, Vacation Certificates & Vouchers, Travel Clubs, Timeshare Companies
Products & Services
This company offers Vacation Ownership Resorts.
Island One Resorts:
Bryan's Spanish Cove, Orlando, FL
Barefoot'n the Keys, Orlando, FL
Orbit One Vacation Villas, Orlando, FL
Parkway International Resort, Orlando, FL
Liki Tiki Village, Orlando, FL
Charter Club Resort of Naples Bay, Naples, FL
The Cove on Ormond Beach, Ormond Beach, FL
Crescent Resort on South Beach, Miami Beach, FL
Alternate Business Names
Island One IncIndustry Tips
Vacation Certificate OffersBBBTips On Airline Travel
BBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Getting the Best Hotel Rate
More Vacation Get-Aways Now Require a Passport
Reselling Your Timeshare
Timeshare Scams Can Bilk the Unsuspecting
Vacation and Travel
LocationsX
1 Locations
-
8680 Commodity Cir
Orlando, FL 32819-9000Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Island One Resorts is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 851-3193
- (407) 859-8900
- (800) 851-3212
- (800) 851-3201
- (800) 851-3196
- (800) 847-9754
- (407) 238-1884
- (407) 812-6424
- (407) 351-0515
- (407) 363-7475
Additional Fax Numbers
- (407) 354-2109
Additional Web Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began publishing complaint details August 1, 2012. Complaint details before this date are not available.
Industry Tips for Vacation Timeshare
Vacation Certificate OffersBBBTips On Airline Travel
BBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Getting the Best Hotel Rate
More Vacation Get-Aways Now Require a Passport
Reselling Your Timeshare
Timeshare Scams Can Bilk the Unsuspecting
Vacation and Travel
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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