BBB Business Review

What is a BBB Business Review?

This Business is not BBB Accredited

Hilton Grand Vacations Company LLC (Headquarters)

Find a Location

Phone: (407) 521-3100Fax: (407) 722-3710View Additional Phone Numbers6355 MetroWest Blvd, Suite 180, OrlandoFL 32835http://www.hiltongrandvacations.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Hilton Grand Vacations Company LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because it is in the process of responding to complaint(s) previously closed as unresolved.

Customer Complaints SummaryRead complaint details

347 complaints closed with BBB in last 3 years | 150 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues220
Billing / Collection Issues24
Delivery Issues1
Problems with Product / Service102
Guarantee / Warranty Issues0
Total Closed Complaints 347

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Hilton Grand Vacations Company LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

top

100% of the interest in Hilton Grand Vacations is controlled by Hilton Hotels Corporation (HHC). HHC develops, owns, manages or franchises hotels, resorts and vacation ownership properties.

BBB file opened: 10/01/2004Business started: 01/01/1992
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Ms. Mona El Mallah (Director, Club Oper.)Mr. Kim Kreiger (Sr. Vice President)
Business Category

Vacation Timeshare, Guest Ranch, Travel Clubs

Products & Services

This company offers timeshare sales development.

Alternate Business Names
Grand Vacation Realty Inc, HGVC, Hilton Grand Vacation Club, Hilton Resorts Corporation, Hilton Grand Vacations Club at SeaWorld International Center, Hilton Grand Vacations Club on International Drive (aka "Tuscany"), Parc Soleil by Hiltion Grand Vacations Club
Industry Tips
Timeshare Purchase
Travel Clubs

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.