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This Business is not BBB Accredited

Hilton Grand Vacations Company LLC (Headquarters)

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Phone: (407) 521-3100Fax: (407) 722-3710View Additional Phone Numbers6355 MetroWest Blvd, Suite 180, OrlandoFL 32835

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BBB Accreditation

Hilton Grand Vacations Company LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Hilton Grand Vacations Company LLC's rating include:

  • Failure to respond to 2 complaints filed against business.

Factors that raised Hilton Grand Vacations Company LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

277 complaints closed with BBB in last 3 years | 141 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues171
Billing / Collection Issues22
Problems with Product / Service84
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 277

Additional Information


100% of the interest in Hilton Grand Vacations is controlled by Hilton Hotels Corporation (HHC). HHC develops, owns, manages or franchises hotels, resorts and vacation ownership properties.

BBB file opened: 10/01/2004Business started: 01/01/1992

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Ms. Mona El Mallah (Director, Club Oper.)Mr. Kim Kreiger (Sr. Vice President)
Business Category

Vacation Timeshare, Travel Clubs, Guest Ranch

Products & Services

This company offers timeshare sales development.

Alternate Business Names
Grand Vacation Realty Inc, HGVC, Hilton Grand Vacation Club, Hilton Resorts Corporation, Hilton Grand Vacations Club at SeaWorld International Center, Hilton Grand Vacations Club on International Drive (aka "Tuscany"), Parc Soleil by Hiltion Grand Vacations Club
Industry Tips
Travel Clubs
BBBTips On Airline Travel
BBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Getting the Best Hotel Rate
Reselling Your Timeshare
Timeshare Scams Can Bilk the Unsuspecting
Vacation and Travel

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