BBB Business Review

BBB Accredited Business since 06/30/2003

Prestige Vacations Direct

Phone: (407) 397-7642Fax: (407) 397-2125View Additional Phone Numbers259 Arapaho Trl, KissimmeeFL 34747-1518 Send email to Prestige Vacations Direct

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BBB Accreditation

A BBB Accredited Business since 06/30/2003

BBB has determined that Prestige Vacations Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Prestige Vacations Direct's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Prestige Vacations Direct

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/22/2014Advertising / Sales Issues | Read Complaint Details

This company is harassing me. I've asked them to remove me from their call list and they won't.
They won't stop calling me. I've asked numerous times and they continue to harass me. Some of the reps are rude and hang up on me when I ask them to stop calling. I've blocked their number, but they keep changing the numbers they are calling me from. I've filed a complaint with the FTC, but this company won't stop calling.

Desired Settlement
Stop calling me. Remove my number from any promotions offered by this company... FOREVER!!!!

Business Response
******* ******
Business Affairs Specialist
BBB of Central Florida
Re: Case ********* - ***** *******

Dear *******:

I am in receipt of your letter regarding the above case number.

On numerous occasions I have called the BBB of Orlando and explained that the company they are referring to is NOT us. We are Prestige Vacations Direct; we rent vacation homes in the Orlando area. We advertise via our web site .

This client has received "cold" calls from another company not affiliated with us. Because they have no call back number, the client then does a search on the internet and finds our web site. I would appreciate if you could reply to the client and also follow up on who this other company is which is causing grief to the people and also affecting our good reputation.

******* ** *******
Prestige Vacations Direct
259 Arapaho Trail.
Kissimmee, FL 34747

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
The company harassing me is I asked the caller to provide me proof that this wasn't a scam and this is the website she referred me to, which is different from the website stated above.

Industry Comparison| Chart

Vacation Rentals, Property Management

Additional Information

BBB file opened: 10/01/2004Business started: 06/01/2002
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Osceola County Occupational License

BBB records show a license number of 022941 for this company, issued by Osceola County Occupational License. Business Tax Receipt.

Type: Business Tax Receipt

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Stephen Wilkins (Co-Owner)Ms. Glenda Wilkins (Co-Owner)
Business Category

Vacation Rentals, Property Management

Products & Services

This company provides guest services for property management companies, acts as a liaison between to management company and the management.

Alternate Business Names
Prestige Maintenance of Orlando, LLC

Map & Directions

Map & Directions

Address for Prestige Vacations Direct

259 Arapaho Trl

Kissimmee, FL 34747-1518

To | From


1 Locations

  • 259 Arapaho Trl 

    Kissimmee, FL 34747-1518

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Prestige Vacations Direct is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (877) 462-4424

Additional Fax Numbers

  • (863) 424-6763

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Vacation Rentals


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.