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Consumer Complaints

BBB Accredited Business since 06/30/2003

Prestige Vacations Direct

Phone: (407) 397-7642Fax: (407) 397-2125

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/22/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
This company is harassing me. I've asked them to remove me from their call list and they won't.
They won't stop calling me. I've asked numerous times and they continue to harass me. Some of the reps are rude and hang up on me when I ask them to stop calling. I've blocked their number, but they keep changing the numbers they are calling me from. I've filed a complaint with the FTC, but this company won't stop calling.

Desired Settlement
Stop calling me. Remove my number from any promotions offered by this company... FOREVER!!!!

Business Response
******* ******
Business Affairs Specialist
BBB of Central Florida
Fax XXX-XXX-XXXX
Re: Case ********* - ***** *******

Dear *******:

I am in receipt of your letter regarding the above case number.

On numerous occasions I have called the BBB of Orlando and explained that the company they are referring to is NOT us. We are Prestige Vacations Direct; we rent vacation homes in the Orlando area. We advertise via our web site www.prestigevacationsdirect.com .

This client has received "cold" calls from another company not affiliated with us. Because they have no call back number, the client then does a search on the internet and finds our web site. I would appreciate if you could reply to the client and also follow up on who this other company is which is causing grief to the people and also affecting our good reputation.

Sincerely,
******* ** *******
Owner
Prestige Vacations Direct
259 Arapaho Trail.
Kissimmee, FL 34747


Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
The company harassing me is prestigevacations.com. I asked the caller to provide me proof that this wasn't a scam and this is the website she referred me to, which is different from the website stated above.

Industry Comparison| Chart

Vacation Rentals, Property Management

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.