BBB Business Review
What is a BBB Business Review?
BBB Accredited Business since 10/15/2004
Palm Tree Vacation Homes
Phone: (407) 397-9640
(866) 435-2786Fax: (407) 397-24907816 West Irlo Bronson Hwy, Kissimmee, FL 34747 Send email to Palm Tree Vacation Homeswww.closesttodisney.com
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Description
We offer condos, town homes and pool homes located in close proximity to Disney at Windsor Hills & Windsor Palms.
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BBB Accreditation
A BBB Accredited Business since 10/15/2004
BBB has determined that Palm Tree Vacation Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Palm Tree Vacation Homes' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 1 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Mr. Ian J Barritt (President)Business Category
Vacation Rentals
Products & Services
This company offers vacation home property management and also assists with the rental of vacation homes.
Hours of Operation
Mon: 10:00 AM to 05:00 PMTue: 10:00 AM to 05:00 PMWed: 10:00 AM to 05:00 PMThu: 10:00 AM to 05:00 PMFri: 10:00 AM to 05:00 PMSat: 03:00 PM to 05:00 PMSun: 03:00 PM to 05:00 PMRefund and Exchange Policy
The Guest may cancel their booking at any time up to or during the Rental Period. In the event that the Guest exercises their right to cancel, the Company will levy the following cancellation policy penalty rates of the Total Rental Fee (amount shown on booking confirmation)
- Between 60 and 45 days prior to arrival, 25%
- Between 44 and 30 days prior to arrival, 50%
- Between 29 and 15 days prior to arrival, 75%.
- Less than 14 days prior to your arrival, NO REFUND.
Failure to cancel your reservation in writing will result in us reserving the right to keep the entire rental fee.
Cancellations at any time when the rental period falls over Holidays and Peak Seasons are subject to 100% of the total rental fee penalty if cancelled within 60 days.
The Company is unable to waive any of the cancellation charges above no matter the circumstances.
Alternate Business Names
Barritt Property Management Inc.Industry Tips
BBB Warns of Deceptive Travel-Related PromotionsTimeshare Scams Can Bilk the Unsuspecting
Vacation and Travel
LocationsX
1 Locations
-
7816 West Irlo Bronson Hwy
Kissimmee, FL 34747Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Palm Tree Vacation Homes is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
